Position Summary
A Theo & Betty’s Associate is a versatile, customer‑focused team member responsible for delivering high‑quality service in a fast‑paced airport environment. This role combines barista duties, cashiering, food preparation (including made‑to‑order sandwiches), and general concept attendant responsibilities. The ideal candidate is friendly, efficient, detail‑oriented, and committed to providing an exceptional guest experience for all travelers.
Key Responsibilities
Guest Service
- Greet guests warmly and provide prompt, attentive, and accurate service.
- Answer questions about menu items, ingredients, and specials.
- Maintain a clean, organized, and welcoming service environment at all times.
Barista Duties
- Prepare and serve a variety of coffee and espresso beverages to standard.
- Operate commercial espresso machines, grinders, and related equipment.
- Ensure beverage quality, presentation consistency, and adherence to recipes.
Cashier & Point‑of‑Sale
- Accurately process transactions using the POS system.
- Handle cash, credit card, and mobile payments responsibly.
- Follow all cash-handling and loss-prevention procedures.
Food Preparation
- Prepare sandwiches, pastries, and other food items according to brand guidelines.
- Follow all food safety, sanitation, and portion-control standards.
- Assist with restocking food and beverage items throughout the shift.
Concept Attendant & Operational Support
- Set up and maintain product displays and grab‑and‑go areas.
- Assist with opening and closing duties, including cleaning and restocking.
- Ensure compliance with all health, safety, and sanitation policies.
- Receive and properly store deliveries as needed.
Qualifications
- Previous barista, cashier, or food service experience preferred but not required.
- Strong customer service and communication skills.
- Ability to work efficiently in a fast‑paced, high‑traffic environment.
- Must be able to stand for extended periods and lift up to 30 lbs as needed.
- Ability to work a flexible schedule, including early mornings, weekends, and holidays.
- Ability to read, write and understand English
Airport Requirements
- Must be able to obtain and maintain a Paine Field Airport Security Badge.
- Must successfully pass an extensive TSA‑compliant background check, including fingerprinting.
- Must comply with all Port of Everett / airport security rules and protocols at all times.
Work Environment
This position operates inside a secure airport environment with consistent interaction with travelers, airport personnel, and fellow team members. The role requires adherence to strict security and service standards.
