Key Responsibilities
Shift Leadership & Team Support
- Support the Service Shift Supervisor in coordinating associates during assigned shifts.
- Help assign workstations, support break coverage, and communicate real‑time priorities to ensure smooth service flow.
- Model expected behaviors and provide in‑the‑moment coaching on service, safety, and product standards.
- Reinforce company policies, procedures, and standards consistently; escalate concerns to the Service Shift Supervisor.
- Promptly report performance, attendance, conduct, equipment, or safety issues to the Service Shift Supervisor and/or management.
Guest Service
- Lead by example in delivering prompt, friendly, and professional guest service.
- Address guest questions, concerns, or complaints and resolve issues promptly.
- Ensure a welcoming, clean, and organized service environment at all times.
Barista, Cashier & Food Service Operations
- Perform all associate‑level duties as needed, including:
- Preparing and serving coffee and espresso beverages to standard.
- Operating POS systems and processing transactions accurately.
- Preparing made‑to‑order sandwiches and food items according to brand guidelines.
- Support product quality checks (taste, temperature, presentation, and portion control) and correct issues in real time.
- Ensure compliance with food safety and sanitation standards; help maintain a clean and organized work area.
Operational & Cash Accountability
- Follow and reinforce cash handling procedures, including POS accuracy, cash drops (if applicable), and shortage/overage reporting.
- Assist with opening and closing tasks as assigned, including cash counts, cleaning, and restocking.
- Support inventory counts, stock rotation, and dating procedures; notify the Service Shift Supervisor of shortages, variances, or quality concerns.
- Use equipment properly and promptly report maintenance, safety, or supply issues to the Service Shift Supervisor.
- Monitor service volume and communicate staffing needs or adjustments to the Service Shift Supervisor.
Compliance & Safety
- Ensure adherence to health, safety, and sanitation regulations.
- Enforce airport security requirements and access protocols.
- Maintain awareness of TSA, Port of Everett, and airport operational standards.
Qualifications
- Previous lead, trainer, or key‑holder experience in food service, coffee shop, or hospitality preferred.
- Strong customer service, teamwork, and communication skills.
- Ability to guide peers, model standards, and follow direction from supervisors.
- Ability to work efficiently in a fast‑paced, high‑volume environment.
- Must be able to stand for extended periods and lift up to 30 lbs as needed.
- Flexible schedule availability, including early mornings, weekends, and holidays.
- Ability to read, write, and understand English.
Airport Requirements
- Must be able to obtain and maintain a Paine Field Airport Security Badge.
- Must successfully pass a TSA‑compliant background check, including fingerprinting.
- Must comply with all Port of Everett and airport security rules and protocols at all times.
Work Environment
This position operates within a secure airport environment and requires frequent interaction with travelers, airport staff, and team members. The role requires strict adherence to security, safety, and service standards while managing the demands of a fast‑paced operational setting.
