Credit & Collections Services Associate I

Job Track Description:

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Requires limited prior training or licenses and training certifications.
• Has basic operational or analytical skills to perform tasks.
• Works within clearly defined standard operating procedures and adheres to quality guidelines.
• Work is completed with close supervision and under clearly defined procedures.

Functional Knowledge

• Requires a basic understanding of theories, practices, and procedures.

Business Expertise

• Understanding of how best teams integrate and work together achieve company goals.

Impact

• Responsible for the accuracy of own work.
• Receives close supervision and duties are clearly defined.
• Methods and tasks are described in detail.

Leadership

• Has no supervisory responsibilities.

Problem Solving

• Uses existing procedures to solve standard problems.
• Has limited opportunity to exercise discretion.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Monitors delinquent accounts.
• Implements collection procedures and accepts payments.
• Inputs information through data screens to reflect account activity.
• Resolves account discrepancies and balances.
• Responds to inquiries from customers.
• Manages calls or letters with customers to resolve billing/invoice issues on delinquent accounts.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Typing Speed Requirement 20WPM