Care Guide Bilingual

Clara F Gunn Center, United StatesOn-SiteFull-timePosted 17h ago

Job description

Patient Care Support

Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.

The Care Guide provides support for a targeted group of patients to help them navigate their treatment within the organization. This role serves as a patient's advocate, working with the primary care team to improve quality of care and health outcomes for patients, as well as ensure providers and staff are operating at the top of their license and capabilities.

Essential Job Function

Provides scheduling assistance to patients, reaching out to patients who have upcoming appointments to ensure they arrive at their appointment on time enabling office-wide efficiency.
Performs tasks such as arranging transportation for patients who would otherwise not be able to attend appointments to support patient and community health.
Serves as a champion for patients, ensuring that primary care team is providing patients with the optimal care.
Partners with the primary care team to enable patients to be connected to both community and network-based health support systems.
Communicates effectively and kindly with patients, families and providers alike to increase understanding and ensure external parties have a positive experience with the organization.
Performs other duties as assigned.

Education

Required: High School Diploma or equivalent.

Experience

Required: 2 years of experience in Care Management or equivalent university studies course work.

Licensure/Certification/Listing

Work Shift :

On Call Required

FTE:

Job Type:

Full Time (40 Hours/Week)

Job details are sourced from the employer's original posting.

Open job posting

About the company

Cone Health

Recognized for Excellence in Neurology Moses H. Cone Memorial Hospital ranks in the top 10 percent of the nation for medical excellence in neurological care, according to CareChex . That means you can trust us to provide advanced inpatient services, protect patient safety, and offer care with lower-than-average rates of complications. Cone Health has been named a Blue Distinction Center+ for Spine Surgery by Blue Cross and Blue Shield of North Carolina (BCBSNC). Hospitals with this designation demonstrate expertise in cervical and lumbar fusion, cervical laminectomy and lumbar laminectomy/discectomy procedures, resulting in fewer patient complications and hospital readmissions compared to other hospitals. Our outstanding services include stroke care at Moses Cone Hospital and other Cone Health facilities, which have earned numerous recognitions for helping stroke patients achieve better-than-average outcomes.

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Industry: Healthcare
Open roles: 702