Customer Service Representative

Adams Farm - Building 2, United StatesHybridFull-time1+ yrs experiencePosted 18h ago

Job description

Administrative Support

Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.

The Customer Service Representative responds to inquiries by answering all incoming telephone calls promptly and courteously, ensuring customers’ requests are assessed and handled to effectively maintain the maximum collection functions and ensuring that all policies, regulations and procedures are followed. Working under general supervision, this position is accountable for arranging timely payments by patients after or in lieu of insurance in order to reduce outstanding balances and facilitate reimbursement.

Essential Job Function:

Answers calls from patients promptly to address account issues and provides accurate information for account status, payments, denials, reimbursements, and patient residuals, to facilitate proper account management.
Makes dedicated payment collection efforts during patient phone interactions to ensure timely revenue generation.
Documents interactions to support accurate record-keeping and efficient communication within the revenue cycle and ensures accuracy of patient demographic and billing details, making necessary insurance carrier corrections, contributing to precise patient records and billing efficiency.
Explains credit and collections information to parties involved and recommends suitable payment options based on circumstances to enhance understanding and compliance.
Adheres to corporate compliance rules, including Health Insurance Portability and Accountability Act (HIPAA) regulations, during interactions to uphold patient privacy and legal standards.
Maintains acceptable quality and production levels and notifies the manager of potential issues to prevent payment delays or increased denials.
Performs other duties as assigned.

Education:

Required: High School Diploma or equivalent.

Experience:

Required: 1 Year

Licensure/Certification/Listing:

Work Shift :

Days/No Weekends (United States of America)

On Call Required

FTE:

Job Type:

Full Time (40 Hours/Week)

Job details are sourced from the employer's original posting.

Open job posting

About the company

Cone Health

Recognized for Excellence in Neurology Moses H. Cone Memorial Hospital ranks in the top 10 percent of the nation for medical excellence in neurological care, according to CareChex . That means you can trust us to provide advanced inpatient services, protect patient safety, and offer care with lower-than-average rates of complications. Cone Health has been named a Blue Distinction Center+ for Spine Surgery by Blue Cross and Blue Shield of North Carolina (BCBSNC). Hospitals with this designation demonstrate expertise in cervical and lumbar fusion, cervical laminectomy and lumbar laminectomy/discectomy procedures, resulting in fewer patient complications and hospital readmissions compared to other hospitals. Our outstanding services include stroke care at Moses Cone Hospital and other Cone Health facilities, which have earned numerous recognitions for helping stroke patients achieve better-than-average outcomes.

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Industry: Healthcare
Open roles: 702