Guest Information Representative

Bell Heart and Vascular Center, United StatesOn-SiteFull-time1+ yrs experiencePosted 1w ago

Job description

Administrative Support

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The Guest Information Representative assists with serving guests who are visiting patients as well as directs and informs guests of the visitation rules and regulations using computer systems. Working under close supervision, this job helps provide a positive guest and patient experience, assists departments with special projects, works with volunteers to communicate visitation information as well as assists with guests with physical and emotional needs during their visit. The schedule for this position is Monday-Friday 7:30am-4pm.

Essential Job Function:

Assists department coordinator and director with special projects, ensuring timely completion.
Assists guests with physical needs by ensuring appropriate transportation is available when needed.
Communicates with guests regarding the hospital visitation policy and provides information to guests regarding number of visitors permitted to the inpatient areas and guest visitation times.
Communicates with volunteer leadership regarding security concerns and needs establishes rapport with guests as well as presents a personal, friendly, and empathetic manner to guests.
Maintains good interdepartmental working relationships, working in a cooperative, positive, and professional manner with others.
Recognizes patients and guests who might need language interpreters, sign language interpreters, or assistance from Spiritual care and responds appropriately.
Performs other duties as assigned.

Education:

Required: High School Diploma or equivalent.

Experience:

Required: 1 year customer service.

Licensure/Certification/Listing:

Work Shift :

Days/Weekend Rotation (United States of America)

On Call Required

FTE:

Job Type:

Full Time (40 Hours/Week)

Job details are sourced from the employer's original posting.

Open job posting

About the company

Cone Health

Recognized for Excellence in Neurology Moses H. Cone Memorial Hospital ranks in the top 10 percent of the nation for medical excellence in neurological care, according to CareChex . That means you can trust us to provide advanced inpatient services, protect patient safety, and offer care with lower-than-average rates of complications. Cone Health has been named a Blue Distinction Center+ for Spine Surgery by Blue Cross and Blue Shield of North Carolina (BCBSNC). Hospitals with this designation demonstrate expertise in cervical and lumbar fusion, cervical laminectomy and lumbar laminectomy/discectomy procedures, resulting in fewer patient complications and hospital readmissions compared to other hospitals. Our outstanding services include stroke care at Moses Cone Hospital and other Cone Health facilities, which have earned numerous recognitions for helping stroke patients achieve better-than-average outcomes.

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Industry: Healthcare
Open roles: 702