Patient Access Advocate - Kernersville Family Medicine, PRN

Cone Health Primary Care - MedCenter Kernersville, United StatesOn-SitePart-timePosted 3w ago

Job description

Administrative Support

Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.

This role is PRN, as needed.
The role of the Patient Access Advocate is vital to our front office operations. As the first point of contact, the role is responsible for creating a welcoming environment for all internal and external customers and ensuring all pre and post appointment tasks are completed with accuracy and efficiency.

Essential Job Function:

Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing.
Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt.
Adheres to No Surprise Act.
Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.
Follows practice scheduling guidelines for single clinic.
Returns referral and testing appointments.
Follows office procedures for incoming calls, messages, voice mail and email and coordinates follow up where needed.
Obtains pre-certification as needed and notifies pre-cert coordinator for follow up.
Creates a positive guest experience through adherence to Steps of Service protocols.
Provides general clerical support for the practice to include handling paperwork, medical records, faxes, scans, filing, typing, mails new patient packets and contacts new patients the day before their scheduled appointment.
Adheres to no show policy, send letters and documents no shows in a timely manner.
Performs other duties as assigned.

Education:

Required: High School Diploma or equivalent.
Preferred: Graduate of a certified medical office training course.

Experience:

Preferred: Customer service, administrative 6 months medical office.

Licensure/Certification/Listing:

Work Shift :

Days/No Weekends (United States of America)

On Call Required

FTE:

0.0003

Job Type:

Relief (PRN)

Job details are sourced from the employer's original posting.

Open job posting

About the company

Cone Health

Recognized for Excellence in Neurology Moses H. Cone Memorial Hospital ranks in the top 10 percent of the nation for medical excellence in neurological care, according to CareChex . That means you can trust us to provide advanced inpatient services, protect patient safety, and offer care with lower-than-average rates of complications. Cone Health has been named a Blue Distinction Center+ for Spine Surgery by Blue Cross and Blue Shield of North Carolina (BCBSNC). Hospitals with this designation demonstrate expertise in cervical and lumbar fusion, cervical laminectomy and lumbar laminectomy/discectomy procedures, resulting in fewer patient complications and hospital readmissions compared to other hospitals. Our outstanding services include stroke care at Moses Cone Hospital and other Cone Health facilities, which have earned numerous recognitions for helping stroke patients achieve better-than-average outcomes.

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Industry: Healthcare
Open roles: 702