Patient Access Advocate - Reidsville Urgent Care, Rotating Weekends Required

Reidsville Urgent Care, United StatesOn-SiteFull-time1+ yrs experiencePosted 1w ago

Job description

Administrative Support

Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.

The role of the Patient Access Advocate II is vital to our front office operations. This role allows you to expand on your proven customer service and medical technology skill sets and positions you as the expert liaison for patient and clinic relations. This role primarily focuses on providing excellent customer service, insurance verification, referral management and in some practices orienting Patient Access Advocate I new hires to be set up for success.

Essential Job Function

Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing.
Assists new employees with registration workflows.
Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt.
Adheres to No Surprise Act.
Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.
Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments Assists new employees with appointment scheduling.
Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed.
Manages referrals and obtains pre-certification as needed and notifies pre-cert coordinator for follow up.
Creates a positive guest experience through adherence to Steps of Service protocols.
Deescalates situations when necessary.
Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc Ensures new patient information is delivered in a timely manner.
Mails new patient packets and contact new patients the day before their scheduled appointment.
Adheres to no show policy, send letters and document no shows in a timely manner.
Performs other duties as assigned

Education

Required: High School Diploma or equivalent
Preferred: Graduate of a certified medical office training course

Experience

Required: 1 Year clerical experience in medical setting. Proficient in EPIC Cadence/Prelude. Customer Service experience in healthcare setting.

Licensure/Certification/Listing

Work Shift :

Days/Weekend Rotation (United States of America)

On Call Required

FTE:

Job Type:

Full Time (40 Hours/Week)

Job details are sourced from the employer's original posting.

Open job posting

About the company

Cone Health

Recognized for Excellence in Neurology Moses H. Cone Memorial Hospital ranks in the top 10 percent of the nation for medical excellence in neurological care, according to CareChex . That means you can trust us to provide advanced inpatient services, protect patient safety, and offer care with lower-than-average rates of complications. Cone Health has been named a Blue Distinction Center+ for Spine Surgery by Blue Cross and Blue Shield of North Carolina (BCBSNC). Hospitals with this designation demonstrate expertise in cervical and lumbar fusion, cervical laminectomy and lumbar laminectomy/discectomy procedures, resulting in fewer patient complications and hospital readmissions compared to other hospitals. Our outstanding services include stroke care at Moses Cone Hospital and other Cone Health facilities, which have earned numerous recognitions for helping stroke patients achieve better-than-average outcomes.

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Industry: Healthcare
Open roles: 702