Patient Access Specialist

Moses Cone Hospital, United StatesOn-SiteFull-time1+ yrs experiencePosted 1w ago

Job description

Administrative Support

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The Patient Access Specialist is responsible for guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions. Working under direct supervision, this position also gets patients ready for intake, processes them during admission, and guides them through discharge. The schedule for this position is Monday through Friday 7:30am-4pm.

Essential Job Function:

Utilizes tools and resources to perform responsibilities accurately and efficiently, including documentation of requests and responses to ensure accuracy in the clinical, employee, regulatory and/or financial record, as defined by job scope.
Collect patient demographic data, obtain insurance information, and verify eligibility and benefits.
Collect patient financial liability at time of service.
Meets productivity requirements to ensure excellent service is provided to customers.
Identifies patient needs by asking questions to interpret, analyze and anticipate the patient situation in order to resolve problems, route requests or initiate emergency dispatch, utilizing effective customer service skills.
Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
Communicates issues or potential issues involving customer service and process improvement opportunities to management.
Performs other duties as assigned.

Education:

Required: High School Diploma or equivalent.

Experience:

Required: 1 year experience in patient access, or a similar healthcare administrative role.

Licensure/Certification/Listing:

Preferred: Certification in healthcare administration or medical office management (e.g. Certified Healthcare Access Associate – CHAA).

Work Shift :

Days/No Weekends (United States of America)

On Call Required

FTE:

Job Type:

Full Time (40 Hours/Week)

Job details are sourced from the employer's original posting.

Open job posting

About the company

Cone Health

Recognized for Excellence in Neurology Moses H. Cone Memorial Hospital ranks in the top 10 percent of the nation for medical excellence in neurological care, according to CareChex . That means you can trust us to provide advanced inpatient services, protect patient safety, and offer care with lower-than-average rates of complications. Cone Health has been named a Blue Distinction Center+ for Spine Surgery by Blue Cross and Blue Shield of North Carolina (BCBSNC). Hospitals with this designation demonstrate expertise in cervical and lumbar fusion, cervical laminectomy and lumbar laminectomy/discectomy procedures, resulting in fewer patient complications and hospital readmissions compared to other hospitals. Our outstanding services include stroke care at Moses Cone Hospital and other Cone Health facilities, which have earned numerous recognitions for helping stroke patients achieve better-than-average outcomes.

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Industry: Healthcare
Open roles: 702