Scheduler Cancer Center

Cone Health Cancer Center, United StatesOn-SitePart-timePosted 1mo ago

Job description

Administrative Support

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The Scheduler Cancer Center coordinates and schedules all medical oncology appointments for new and established patients such as, laboratory, chemotherapy/infusion, physician/Advanced Practice Provider new patient and follow up, injections, nutrition, genetics counseling, and education. Working under direct supervision, this role may also assist with the coordination of internal and external referral appointments as requested by their providers, nurses, and other patient care team member in order to provide the patient with the appropriate care they need. The schedule for this position is as needed.
Essential Job Function

Demonstrates critical thinking and analytical skills by assessing provider availability, appointment urgency, and patient needs to accurately schedule and prioritize oncology appointments.
Reviews clinical documentation and coordinates across multiple departments to ensure timely, appropriate, and efficient care delivery.
Participates in process improvement initiatives related to patient access and operational efficiency.
Assists in scheduling all medical oncology appointments requested at the direction of the provider or member of the provider team while following scheduling guidelines established by the campus.
Responds to incoming telephone calls and voicemail messages from patients related to scheduling in a timely manner to address requests, questions and concerns.
Assists other cancer center schedulers in completing urgent scheduling needs, as well as offering assistance to other schedulers during periods of heavy workloads.
Demonstrates courtesy, dignity, professionalism, and sincerity when communicating with patients, as well as review appointments to ensure understanding when needed.
Answers patient questions related to scheduling and working with patients to resolve any issues, concerns, or conflicts.
Reschedules patient appointments when required and informs physician/nurse if patient is rescheduling chemotherapy appointment.
Schedules appointments requiring prior authorization within established guidelines to ensure authorization can be obtained before services are rendered.
Performs other duties as assigned.

Education

Required: High school diploma or equivalent

Experience

Required: 6 months of appointment scheduling, medical office front desk, or patient care experience.

Licensure/Certification/Listing

Work Shift :

Days/No Weekends (United States of America)

On Call Required

FTE:

0.0003

Job Type:

Not Benefits Eligible (less than 20) Hours/Week

Job details are sourced from the employer's original posting.

Open job posting

About the company

Cone Health

Recognized for Excellence in Neurology Moses H. Cone Memorial Hospital ranks in the top 10 percent of the nation for medical excellence in neurological care, according to CareChex . That means you can trust us to provide advanced inpatient services, protect patient safety, and offer care with lower-than-average rates of complications. Cone Health has been named a Blue Distinction Center+ for Spine Surgery by Blue Cross and Blue Shield of North Carolina (BCBSNC). Hospitals with this designation demonstrate expertise in cervical and lumbar fusion, cervical laminectomy and lumbar laminectomy/discectomy procedures, resulting in fewer patient complications and hospital readmissions compared to other hospitals. Our outstanding services include stroke care at Moses Cone Hospital and other Cone Health facilities, which have earned numerous recognitions for helping stroke patients achieve better-than-average outcomes.

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Industry: Healthcare
Open roles: 702