Purpose
The medical device Service Technician evaluates, troubleshoots to component level, completes, and documents repairs of analog and digital camera controllers, camera heads, light sources, optical couplers, and other products as directed. Completes required repairs by aligning or upgrading software, burning-in, and testing (Final Check Out) of Returned Goods. Repairs and documentation must be in compliance with regulatory requirements. Primary objective is to complete repairs in a timely manner to reduce turnaround time and improve customer satisfaction.
Duties and Responsibilities:
• Analyze Returned Good customer feedback/complaint and compare symptom to alleged product failure
• Perform troubleshooting to component level as necessary to determine failure
• Provide failure analysis information to Engineering to support root cause investigation as necessary
• Provide estimates of repair cost for customer quote as necessary
• Route repairs to Production as appropriate
• Complete repair/upgrade as necessary/appropriate
• Complete burn-in, Final Checkout, and safety testing as required
• Update repair/complaint and device history records as required
• Maintain product change history file for reference of applicable engineering changes effecting repaired products. Perform Oracle Transactions (Verify Service Request, Comment on Serviceable items, review quoted cost to determine if higher authorization is needed and if work can be performed within the quoted cost.
Required Qualifications:
• Two years’ experience in electronic/mechanical assembly and soldering experience within the past 12 months.
• Ability to pass soldering skills assessment
• Must be able to perform work at a workbench height of 37.5”-42”, sit and stand as necessary, move about, bend, stoop, use hands and lift up to 40 lbs periodically as needed.
Preferred Qualifications:
• Electronic Technician or Repair Technician experience preferred.
• AA/AS Degree in Electronic Technology or equivalent experience preferred.
This position is not eligible for employer based sponsorship.
Benefits:
CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.
Know someone at CONMED? Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!
CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
CONMED is a global medical technology company that develops, manufactures, and markets surgical devices and equipment. They focus on orthopedics, general surgery, and gastroenterology.