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Under general supervision, coordinates and performs a variety of administrative, medical secretarial and/or operational support duties for a specified physician practice/office or clinical care center. Cross-trained in both front and back office job functions and fills-in for any position as directed by Office Manager. Utilizes some judgement to interpret departmental policy to resolve routine to complex inquiries or problems. May also complete charge entry, batch bills on a daily basis, and the resolve a variety of related data/information issues. Prepares a wide range of documents; composes, edits and proofreads correspondence & reports; creates and maintains spreadsheets; maintains databases and produces reports; establishes and maintains filing systems. Edits and proofreads documents to ensure accuracy. Duties require a range of skills, working knowledge of practice/office routines, an understanding of the organization, programs, billing procedures and terminology related to the physician practice/office. Reports to an Office Manager.
Answer telephone and triage calls for the practice/office.
Schedule appointments via telephone or in-person and makes calls to confirm appointments.
Creates and inputs department/provider schedules.
May schedule/coordinate appointments with other areas of the hospital.
Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol.
May batch and verify patient-related documents & bills for accuracy, according to protocol.
May perform a variety of administrative functions as directed by manager: coordinate travel and prepares reimbursement requests, coordinate and schedule appointments, interviews, and/or meetings for physician(s) or care provider(s); exercises discretion and judgement to coordinate calendars for multiple individuals, care providers or groups.
Responsible for maintaining the inventory/orders for office supplies for the back office staff.
Produce routine to complex documents, correspondence, reports utilizing multi-functional computer skills. May be required to transcribe information.
Complete other related job duties as required.
May develop, adjust and ensure implementation of operational procedures within the department, shifting work flow among support staff when necessary.
May participate in training of office staff.
Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.
Demonstrates cultural sensitivity in all interactions with patients/families.
Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.
Special Considerations:
Under CCSG, this role will entail planned flex time which includes flexing to other work locations including to the satellite locations and/or flexing schedules to include evenings as well as weekends.
Education Required:
High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
Experience Required:
2 years experience as a Medical Assistant/Medical Receptionist in a Physician/Medical/hospital setting or 2 years administrative, general receptionist and/or direct customer service related experience
Education/Experience Preferred:
Associates Degree
EPIC or other EHR experience
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Knowledge of:
Medical billing procedures, medical insurance claims procedures, and documentation required by third party payors
Scheduling and/or patient records or billing software such as IDX or SMS is preferred
Medical terminology
Data management techniques
General math and accounting procedures
Skills:
Intermediate word processing, spreadsheet and data entry skills required; intermediate to advanced skill IDX preferred
Skill in use of operating basic office equipment (eg. copier, fax, calculator, multi-function telephone)
Good communication, organizational and interpersonal skills.
May require transcription skills.
Ability to:
Maintain confidentiality of records and information
Verify data input and correct errors
Communicate effectively both orally and in writing
Gather, review and compile information and prepare reports, often with deadlines
Focus on customer needs and follow through to meet needs
Understand and apply knowledge of department/organizational policies & procedures and resolve routine to complex problems
Make administrative/procedural judgements
Function in a fast-paced environment with strong attention to detail
Be flexible and fill-in for multiple positions within the department
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Connecticut Children's is a pediatric health system providing a wide range of medical services for children.