Software Training Consultant II

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

The Software Training Consultant II is responsible for leading the design and delivery of online and in-person educational content for the organization's products, with a primary focus on Cybersecurity and Business Continuity & Disaster Recovery (BCDR) solutions. This role works in partnership with cross-functional teams to ensure necessary educational information and materials are available and up to date for all products, in an effort to improve delivery and adoption by partners.

Essential Duties & Responsibilities

• Establishes operational plans for the Software Training team.
• Develops and implements new products, processes, standards, and/or operational plans that will have an impact on the achievement of functional results.
• Provides support to the Technical Training team(s), with a high attention to detail.
• Serves as a subject matter expert for Cybersecurity and BCDR-focused training initiatives.
• May require communication with ConnectWise leadership.
• Creates and updates appropriate educational assets, instructional content, and documentation.
• Prepares and delivers workshops in the office, user group meetings, and at national events.
• Creates and presents informative, interactive webinars for internal and external audiences.
• Assists in consulting engagements and documentation content creation when necessary.
• Utilizes various tools to ensure ConnectWise University is facilitating partner learning and product adoption.
• Reviews and maintains technical documentation and training content related to cybersecurity and BCDR solutions.
• Resolves or coordinates the resolution of complex problems in a flexible and logical manner.

Knowledge, Skills, and/or Abilities Required

• Ability to manage large projects and processes independently with limited supervision.
• Recognized expert in applicable work area.
• Strong knowledge of Cybersecurity concepts, solutions, and industry best practices.
• Experience with Business Continuity & Disaster Recovery (BCDR) concepts and technologies preferred.
• Ability to situationally adapt and understand new technology/processes as per business and partner requirements.
• Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external-facing events.
• Strong presentation and facilitation skills.
• Strong communication skills, both written and verbal.
• Strong analytical and problem-solving skills, with the ability to synthesize information for technical and non-technical audiences.
• Ability to work constructively and independently in a fast-paced, multi-tasking environment.
• Ability to interact positively and openly with peers, leadership, and external business contacts.

Educational/Vocational/Previous Experience Recommendations

• Bachelor's degree in a related field or equivalent business experience.
• 7+ years of relevant experience preferred.
• Experience delivering technical training, creating instructional content, or educating customers and partners on technology solutions.
• Background in Cybersecurity, Information Security, Managed Security Services, BCDR, or related technologies strongly preferred.
• MSP industry experience preferred but not required.

Working Conditions

• Onsite/Hybrid/Remote depending on location.
• Ability to travel approximately 2-3 weeks annually for partner events, training workshops, conferences, and other company-related meetings.

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.