Position Summary:
- This resource will be going through databases and lists and validating customer account information (did we do this on an account, etc?).
- Search and find (research), and funneling to supervisor or manager.
- Going through accounts in a list format.
- Validate customer account information
- Analyze customer account data to determine account status
- Promptly reports/refers sensitive and complex issues to the Inventory Control Team Leader.
- Documents all activities in a clear and concise manner using the appropriate systems and in accordance with established procedures.
Requirements:
- Must be able to work 8am-5pm, but be flexible to do 7-4 or 7:30-4:30, etc.
- Intermediate Excel Experience REQUIRED
- Previous Banking Experience highly preferred - one of the work groups must have this so please make this a priority in your search
- Professional demeanor – will be working and interacting with up to 125 other associates and managers within the department.
- Strong written and verbal communication required
- Ability to work independently
- Attention to detail – A must. Will be handling high volume of auto finance contracts and vehicle information
- Ability to thrive in a compliance-based environment
- Ability to multitask and be flexible with a high volume of workloads
- Experience in an administrative, reporting or high volume production environment (i.e., insurance
- Financial, Banking, Contracts experience is highly preferred
- Previous phone based customer service, financial, or banking experience handing high volume phone calls while working in multiple systems.
All your information will be kept confidential according to EEO guidelines.
