A Partner Operations Coordinator plays a pivotal role in ensuring the smooth and efficient functioning of partner programs. They are responsible for assisting with the day-to-day operations of the Partner Development Team, collaborating with internal teams and external partners to drive success. They also play a key role in supporting the contract management process, ensuring accurate documentation, and facilitating effective communication between internal stakeholders. This role requires a proactive and organized professional with excellent communication skills and a keen eye for detail.
Key Responsibilities:
1. Collaboration with Internal Teams:
- Work closely with cross-functional teams such as Finance, Instructors, Customer Care, Partner Success and Partner Development to ensure alignment on partnership goals and objectives.
2. Issue Resolution:
- Address and resolve operational issues promptly, working collaboratively with partners and internal teams to find effective solutions.
3. Documentation Management:
- Assist in the preparation, organization, and maintenance of contract documentation.
- Ensure that all contracts and related documents are accurately filed and easily accessible.
- Prepare and coordinate certificates of training for contracts as requested.
4. Contract Review and Analysis:
- Conduct basic reviews of external contracts to ensure they adhere to company policies and negotiate contracts.
- Collaborate with internal teams to identify any discrepancies or areas of concern.
5. Contract Scheduling:
- Book Certified Instructors for contract services.
- Working with Certified Instructors, maintaining and updating unscheduled contracted services.
- Working with HR and Certified Instructors, ensure background check requests are completed promptly.
6. Communication and Coordination:
- Act as a liaison between internal teams and external parties for routine contract-related inquiries.
- Coordinate with various departments to gather necessary information for contract creation and maintenance.
