- Training Delivery & Facilitation
- Conduct engaging and effective training sessions (induction, skills-based, soft skills, etc.)
- Support ongoing training programs for all departments, including frontline and supervisory teams
- Deliver regular refreshers and upskill sessions to maintain service quality
- Identify training needs for each department from the Audit results
- Assists Departments in identifying training needs for their departments after discussion with the Human Resources Manager and respective Heads of Department
- Develops & implements Departmental Training Systems
- Assists Heads of Department in producing training plans for each department
- Assists Department Trainers in preparing their training sessions, achieving training objectives and reviews on a monthly basis
- Maintains standard resort training equipment & training library of resources
- Conducts Team Member Orientation/ BAC and develops induction plans for new team members joining the team
- Delivers briefings of all internal programs to Heads of Departments
- Compiles the hotel’s training budget & monitors expenditure on a monthly basis
- Program Coordination
- Assist in planning the annual training calendar and schedule
- Coordinate logistics such as venue booking, materials, and participant communication
- Maintain accurate training records, attendance, and feedback
- Establishes & maintains team member, supervisory and management records of training
- Reviews training policies, procedures & recommends improvements to management
- Contributes towards regional activities related to employee development as directed by the HRM and the Senior Management from time to time
- Assists in the implementation at Team Member level of all the quality concepts introduced at the corporate level
- Conducts Train the Trainer program & ensures that the process operates effectively.
- Prepares the Annual Training Plan and monitors its actualization
- Coordinates with the Constance Hospitality Training Centre on all external training activities
- Coordinates and ensure training actualisation for the resort interns. Conduct feedback sesssions during the internship period
- Training Development & Content
- Support the creation or update of training manuals, presentations, and e-learning modules
- Localize global content where needed to suit the culture and operational environment
- Gather feedback to improve training materials and learner experience
- Research for current trends in learning and update training programs
- Monitors training effectiveness in relation to guest feedback systems, complaint analysis etc
- Participates in developing & implementing various training programs to meet identified needs & ensure guest service quality, profit enhancement & employee security/safety
4. Evaluation & Reporting
- Collect post-training evaluations and assist in analyzing effectiveness
- Report on participation, feedback trends, and outcomes to the Training Manager
- Identify training gaps through observation or feedback and suggest improvements
- Prepares monthly, quarterly and annual reports, calendars & briefs HRTDM on its status
- Conducts and evaluates all on-the-job training
- Compile and action on training feedback from EES, Monthly Trainer’s Meetin, Exit Questionnaires, Performance Management System, Succsion Planning and Audits
- Perform the ‘Manager on Duty’ shift
- Perform any other duties as assigned by Management
5. Support Learning Culture
- Promote continuous learning and development culture across the organization
- Encourage participation and engagement in training initiatives
- Assist with mentoring programs, cross-training, and internal development efforts
- Promotes training activties in social media platforms
- Coordinates on EVP programs (LinkedIn, Tiktok an dotehr social media platforms)
6. Career Development
A. Learning Pathway Designer
- Collaborates with HR and department heads to identify the skills, knowledge, and competencies needed for career progression
- Designs structured training paths (e.g. beginner → intermediate → leadership level) that align with job and development goals
B. Skills Gap Assessor
- Helps assess individual and team skill gaps through training needs analysis, performance data, or assessments
- Recommends targeted learning interventions to close those gaps
C. Program Developer & Curator
- Creates or sources relevant training programs, workshops, or certifications that support employees’ growth goals
- Ensures development options are accessible for different levels (e.g., new hires, emerging leaders, senior talent)
D. Coach & Learning Advisor
- Acts as a mentor or advisor in guiding team members toward the right training opportunities based on their career goals
- Encourages self-directed learning and ownership of personal development
E. Progress Tracker & Evaluator
- Monitors training completion and evaluates its impact on performance and development milestones
- Provides reports or feedback to HR and managers on employee readiness for the next role or opportunity
G. Supporter of Succession Planning
- Identifies high-potential employees through training engagement and progress.
- Prepares talent for promotion by offering leadership development and cross-functional learning experiences
DESIRED SKILLS AND EXPERIENCE:
- Bachelor’s degree in Human Resources, Education, or related field
- 2–3 years of experience in training, facilitation, or L&D support
- Strong presentation, communication, and interpersonal skills
- Familiarity with training platforms or LMS (Learning Management Systems)
- Organized, proactive, and able to work collaboratively with multiple departments
- Experience in the hospitality or service industry
- Certification in training or adult learning principles (e.g., Train-the-Trainer)
- Basic data analysis or reporting skills for training evaluation
- Comfort with digital tools (e.g., Canva, PowerPoint, e-learning platforms)
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.
