Data Privacy Analyst

Job Summary
The Data Privacy Analyst supports the daily administration of Consumer Cellular's privacy program under the direction of the VP, Data Privacy. This is a hands-on role for an analytical, motivated professional who will help build, document and maintain privacy controls across the company, support privacy reviews of new products, services and vendors, and help manage consumer privacy rights.

Duties and Responsibilities

• Monitor new and changing federal and state privacy laws and regulations relevant to the telecommunications industry, including the CCPA (as amended by the CPRA), other state comprehensive privacy laws, and rules on customer proprietary network information (CPNI), and summarize their impact.
• Process consumer and employee privacy rights requests in a timely and compliant manner, including verification, response and recordkeeping.
• Assist in maintaining data inventories, data maps and the record of processing activities, working with business units and information technology to document data flows.
• Conduct initial privacy reviews of vendors and other third parties, gather facts from business owners and vendors, and prepare findings for review. Contract and data processing terms are routed to Legal.
• Assist with privacy assessments, including privacy impact assessments, regulatory risk assessments and reviews of artificial intelligence and automated decision-making, and track conditions to closure.
• Support cookie and consent operations for websites and mobile applications, including tag and SDK categorization and testing.
• Support marketing privacy operations, including consent and opt-out requests for calls, texts and email, and opt-outs for sale, sharing and targeted advertising.
• Gather facts for contact center privacy reviews, including call recordings and outsourced call center vendors.
• Help keep privacy communications and rights processes clear for older customers, and support requests involving caregivers, authorized users and trusted contacts.
• Help stand up privacy for new brands and service lines, including data mapping and launch reviews.
• Assist with records retention and data minimization efforts.
• Help prepare responses to regulator inquiries and escalated customer privacy complaints.
• Assist in creating and delivering privacy training and internal communications, and support the company's privacy champion network.
• Document and support the initial response to privacy incidents, escalating to the VP, Data Privacy and legal counsel as appropriate.
• Prepare program metrics and reports, maintain trackers and documentation, and keep registers current.
• Perform other duties as assigned.

The above statements describe the general nature and level of work performed and are not an exhaustive list of all responsibilities, duties and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

%3Cp style=%22font-family%5C:Arial;%22%3E%3Cspan style=%22color%5C:#f26631;font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E%3Cstrong%3E%3Cu%3EQualifications%3C/u%3E%3C/strong%3E%3C/font%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E%3Cstrong%3EEducation%3C/strong%3E%5C: Bachelor%27s degree in a relevant field such as information technology, business or legal studies, or equivalent work experience.%26nbsp;%3C/font%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E%3Cstrong%3EExperience%3C/strong%3E%5C: 1 to 3 years of experience, including at least 1 year of hands-on data privacy work (for example, privacy rights requests, privacy assessments, data inventories or consent management).%26nbsp;%3C/font%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E%3Cstrong%3ECertification%3C/strong%3E%5C: CIPP/US or CIPM preferred. Additional hands-on privacy experience may be considered in place of certification.%26nbsp;%3C/font%3E%3C/span%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cspan style=%22color%5C:#f26631;font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E%3Cstrong%3E%3Cu%3EKnowledge, skills and abilities%3C/u%3E%3C/strong%3E%3C/font%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EFamiliarity with US privacy laws such as the CCPA.%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EStrong written and verbal communication, including the ability to explain legal requirements clearly to different audiences.%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EExceptional attention to detail, organization and project management skills.%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EAbility to work independently and collaboratively in a cross-functional environment.%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EProficiency with Microsoft Office applications, especially Excel and Word.%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EPreferred%5C: experience with privacy management platforms such as OneTrust or Transcend.%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EPreferred%5C: knowledge of the telecommunications sector or CPNI requirements.%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EPreferred%5C: familiarity with marketing consent rules such as the TCPA and CAN-SPAM.%3C/font%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cspan style=%22color%5C:#f26631;font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E%3Cstrong%3E%3Cu%3EPhysical demands and work environment%3C/u%3E%3C/strong%3E%3C/font%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EWork environment%5C: office.%26nbsp;%3C/font%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.%26nbsp;%3C/font%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EWhile performing the duties of this job, the employee is regularly required to sit, stand and walk. The noise level in the work environment is usually moderate.%26nbsp;%3C/font%3E%3C/span%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cspan style=%22color%5C:#f26631;font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E%3Cstrong%3E%3Cu%3EAbout Consumer Cellular%3C/u%3E%3C/strong%3E%3C/font%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EFounded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by %3C/font%3E%3C/span%3E%3Ca href=%22https%5C://theacsi.org/%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EAmerican Customer Satisfaction Index (ACSI)%3C/font%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E. Additionally, the company has been featured %3C/font%3E%3C/span%3E%3Ca target=%22%5C%5C_blank%22%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E12 times on the Inc. 5000 list%3C/font%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at %3C/font%3E%3C/span%3E%3Ca href=%22https%5C://www.consumercellular.com%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EConsumerCellular.com%3C/font%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E, by telephone at (888) 345-5509, and at leading retailers including Walmart. Connect with Consumer Cellular on %3C/font%3E%3C/span%3E%3Ca href=%22https%5C://www.facebook.com/consumercellular/%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EFacebook%3C/font%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E, %3C/font%3E%3C/span%3E%3Ca href=%22https%5C://www.instagram.com/consumer_cellular/?hl=en%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EInstagram%3C/font%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E, and %3C/font%3E%3C/span%3E%3Ca href=%22https%5C://www.youtube.com/user/consumercellular%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EYoutube%3C/font%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E. for tutorials, features, applications, and company news.%26nbsp;%26nbsp;%3C/font%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cspan style=%22color%5C:#f26631;font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3E%3Cstrong%3E%3Cu%3EPay %26amp; Benefits Data%3C/u%3E%3C/strong%3E%3C/font%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3EMinimum Salary%5C: %2488,200%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3EMaximum Salary%5C: %24123,480%3C/font%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3EThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.%3C/font%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3ECompetitive base pay with potential for shift differential, overtime and bonus pay%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3EMedical insurance (98% company-paid for full-time employee only coverage)%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3EDental and Vision insurance (100% company-paid for full-time employee only coverage)%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3E401(k) company match of 100% up to 6% of your pay%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3EDiscounted Consumer Cellular wireless phone plan for employees%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3EPaid Time Off (PTO) available following a 30-day waiting period*%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3E6 company-paid holidays plus 16 hours of floating holiday accrual per year%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3EFlexible Spending Accounts (FSA) for health care and dependent care expenses%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3ELife and AD%26amp;D insurance equal to 1x your annual earnings (100% company-paid)%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3ELong-Term Disability insurance (100% company-paid)%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3EEmployee Assistance Program (100% company-paid)%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3EEducation reimbursement%3C/font%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3EEmployee rewards program%3C/font%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3E%3Ci%3E*Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.%3C/i%3E%26nbsp;%3C/font%3E%3C/span%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E%26nbsp;%3C/font%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cfont size=%224pt%22%3E%3Cstrong%3EPre-employment background check and drug screen is required.%3C/strong%3E%3C/font%3E%3C/span%3E%3C/p%3E Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].