Our Commitment to You
At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.
All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at [email protected].
At Consumer Cellular, we are redefining Retail!
At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, and that starts with our people. If you’re someone who believes work should feel meaningful, relationships should come before transactions, and service should feel human, you’ll fit right in here.
As part of our retail team, you won’t just sell phones and plans, you’ll build relationships. You’ll guide guests through decisions with patience and expertise. You’ll create moments that turn first-time visitors into lifelong customers.
We’re expanding rapidly across the country, bringing in-person support and personalized service to more communities than ever before. That growth means opportunity for leadership development, skill-building, and career progression.
What you will do
At Consumer Cellular, we go above and beyond to make sure our guests have everything they need and nothing they don’t. We’re not just here to sell phones. We’re here to build real relationships. Honestly? It feels more like friendship. We’re transforming the retail experience by doing things differently. When guests walk into our stores, they’re greeted with smiles, a space that feels more like a living room than a wireless store, and a team that genuinely loves what they do. That’s where you come in.
The wage for this position is between $17.25-$18.25/hour, plus uncapped commission.
This position is classified as modified full-time, with a work schedule will ranging from 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.
- Brand Ambassador – While orange is our color, we are best known for our outstanding customer service. You create a welcoming, comfortable store environment where every guest feels valued. You bring your authentic self to work each day, modeling positivity, professionalism, and our core belief that Happy Employees make Happy Customers.
- Relationship Builder – You build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation. You guide interactions toward solutions that meet guest needs while supporting store performance goals. You focus on building loyalty — not just completing transactions.
- Product and Services Enthusiast – You will confidently sell devices, plans and services, translating technology into simple, real-world conversations. You stay current on promotions, product updates, and tools, consistently working toward individual and team performance goals.
- Account Management – You manage guest appointments and proactively review customer accounts to recommend the best plans and offers. You serve as a problem solver and investigator, ensuring accounts are accurate and well-documented while delivering a seamless, professional experience every time.
%3Cp style=%22font-family%5C:Arial;%22%3E%3Cspan style=%22color%5C:#f26631;font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cstrong%3E%3Cu%3EWhat You Will Need%3C/u%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EHigh school diploma required.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EMinimum 6 months of retail customer service experience (Wireless sales experience preferred).%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EDemonstrated ability to meet or exceed sales goals.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EExperience operating a POS system with strong attention to transaction accuracy.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EProficient with Microsoft Office (Word, Excel and PowerPoint).%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EFlexible availability, including evening and weekends.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EPhysical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3ERequires the ability to move around the store, assist customers and maneuver merchandise when necessary.%3C/span%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cspan style=%22color%5C:#f26631;font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E%3Cstrong%3E%3Cu%3EAbout Consumer Cellular%3C/u%3E%3C/strong%3E%3C/font%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EFounded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by %3C/font%3E%3C/span%3E%3Ca href=%22https%5C://theacsi.org/%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EAmerican Customer Satisfaction Index (ACSI)%3C/font%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E. Additionally, the company has been featured %3C/font%3E%3C/span%3E%3Ca target=%22%5C%5C_blank%22%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E12 times on the Inc. 5000 list%3C/font%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at %3C/font%3E%3C/span%3E%3Ca href=%22https%5C://www.consumercellular.com%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EConsumerCellular.com%3C/font%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E, by telephone at (888) 345-5509, and at leading retailers including Walmart. Connect with Consumer Cellular on %3C/font%3E%3C/span%3E%3Ca href=%22https%5C://www.facebook.com/consumercellular/%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EFacebook%3C/font%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E, %3C/font%3E%3C/span%3E%3Ca href=%22https%5C://www.instagram.com/consumer_cellular/?hl=en%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EInstagram%3C/font%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E, and %3C/font%3E%3C/span%3E%3Ca href=%22https%5C://www.youtube.com/user/consumercellular%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3EYoutube%3C/font%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Calibri;%22%3E%3Cfont size=%224pt%22%3E. for tutorials, features, applications, and company news.%3C/font%3E%3C/span%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cspan style=%22color%5C:#f26631;font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cstrong%3E%3Cu%3EPay %26amp; Benefits Data%3C/u%3E%3C/strong%3E%3C/span%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EMinimum Salary%5C: %2436,750%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EMaximum Salary%5C: %2446,200%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.%3C/span%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3ECompetitive base pay with potential for shift differential, overtime and bonus pay%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EBonus eligibility is subject to active employment and compliance with company policies at the time of payout. Additional details are outlined in the applicable written bonus plan.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EMedical insurance (98% company-paid for full-time employee only coverage)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EDental and Vision insurance (100% company-paid for full-time employee only coverage)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E401(k) company match of 100% up to 6% of your pay%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EDiscounted Consumer Cellular wireless phone plan for employees%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EPaid Time Off (PTO) available following a 30-day waiting period*%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E6 company-paid holidays plus 16 hours of floating holiday accrual per year%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EFlexible Spending Accounts (FSA) for health care and dependent care expenses%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3ELife and AD%26amp;D insurance equal to 1x your annual earnings (100% company-paid)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3ELong-Term Disability insurance (100% company-paid)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EEmployee Assistance Program (100% company-paid)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EEducation reimbursement%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3EEmployee rewards program%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Ci%3E*Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.%3C/i%3E%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:large;%22%3E%3Cstrong%3EPre-employment background check and drug screen is required.%3C/strong%3E%3C/span%3E%3C/p%3E
Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].