About the team
The Account Manager is part of a high-performing local market team focused on providing top-tier marketing services for one of our largest global clients. Reporting to the Account Director or Operational Team Lead, this role collaborates with strategy, performance, creative, and operations specialists to ensure a smooth client experience.
The team plays a central role in delivering “Procurement as a Service” — ensuring transparency, quality, and efficiency across marketing investments. With a focus on retail and shopper activation, the Account Manager helps connect strategic priorities with local execution, contributing to smarter, quicker, and more impactful outcomes.
Purpose of the role
The Account Manager is responsible for overseeing the daily execution and coordination of client work, ensuring accurate and punctual delivery across all key project touchpoints. They act as a liaison between clients and internal teams, helping to manage timelines, clarify briefs, and resolve issues with a clear, calm, and collaborative approach.
This role requires a confident communicator and organiser who is detail-oriented and capable of establishing trusted relationships with stakeholders. The Account Manager plays a vital role in maintaining project momentum, ensuring alignment at every stage, and contributing to a smooth, efficient client experience.
They also serve as the heart of operational delivery—ensuring client satisfaction, internal clarity, and cross-functional coordination.
- Assist in the delivery of client campaigns and activities from planning to implementation in the retail space
- Serve as a primary daily contact for internal teams and clients.
- Manage and update project timelines, budgets, and documentation to maintain visibility and control.
- Escalate issues and assist in resolving delivery challenges.
- Coordinate with sourcing, creative, and operations teams to ensure workstreams are aligned.
- Assist the Account Director, Team Leader and Senior Account Manager in preparing presentations, reports, and reviews.
- Ensure compliance with brand, budget, and process standards in all activities.
- Identify opportunities for ongoing improvement in workflow, tools, and client engagement.
- Minimum 3–5 years’ experience in a retail marketing, client services, or agency delivery role
- Strong organisational and time management skills
- Ability to build relationships and communicate clearly across stakeholders
- Comfortable working under pressure and managing multiple tasks
- Commercially aware and able to manage budgets accurately
- Familiarity with print, POSM, creative production and/or procurement processes is a plus
Mindset and temperament to navigate the role
The ideal mindset for the Account Manager is one of accountability, curiosity, and collaboration. This person is naturally structured and organised, with a strong sense of ownership over delivery and a drive to ensure things run smoothly and efficiently.
They are energised by problem-solving and take pride in creating clarity where there is complexity. With a service-oriented attitude, they proactively support both the client and internal teams, always seeking ways to improve how things are done.
The ideal temperament is calm under pressure and grounded in a solutions-first mentality. They are detail-oriented without losing sight of the bigger picture and can manage multiple priorities with composure and focus. As clear and confident communicators, they foster trust across teams and build strong working relationships with ease. They bring positivity to daily tasks, remain adaptable in fast-paced environments, and are eager to learn and develop. Above all, they take pride in being reliable and delivering high-quality work that others can depend on.
Any specific role requirements
- This is an in-market role and requires the Account Manager to be based in the client’s office on a day-to-day basis.
- Fluent in English and local market language.
- Experience working across shopper, trade, or retail channels is preferred.
