The Account Manager is responsible for overseeing the daily execution and coordination of client work, ensuring accurate and punctual delivery across all key project touchpoints. They act as a liaison between clients and internal teams, helping to manage timelines, clarify briefs, and resolve issues with a clear, calm, and collaborative approach.
This role requires a confident communicator and organiser who is detail-oriented and capable of establishing trusted relationships with stakeholders. The Account Manager plays a vital role in maintaining project momentum, ensuring alignment at every stage, and contributing to a smooth, efficient client experience.
They also serve as the heart of operational delivery—ensuring client satisfaction, internal clarity, and cross-functional coordination.
- Assist in the delivery of client campaigns and activities from planning to implementation in the retail space
- Serve as a primary daily contact for internal teams and clients.
- Manage and update project timelines, budgets, and documentation to maintain visibility and control.
- Escalate issues and assist in resolving delivery challenges.
- Coordinate with sourcing, creative, and operations teams to ensure workstreams are aligned.
- Assist the Account Director, Team Leader and Senior Account Manager in preparing presentations, reports, and reviews.
- Ensure compliance with brand, budget, and process standards in all activities.
- Identify opportunities for ongoing improvement in workflow, tools, and client engagement.
- Minimum 3–5 years’ experience in a retail marketing, client services, or agency delivery role
- Strong organisational and time management skills
- Ability to build relationships and communicate clearly across stakeholders
- Comfortable working under pressure and managing multiple tasks
- Commercially aware and able to manage budgets accurately
- Familiarity with print, POSM, creative production and/or procurement processes is a plus
