About the Role
As a Senior Functional Business Analyst at CONVO, you will play a pivotal role in delivering digital transformation solutions for some of the world’s leading FMCG companies. Your primary mission: understand client needs, master the RGM platform, and configure ERP solutions that deliver measurable value.
You’ll bridge business and technology — combining deep industry understanding, a hands-on approach to configuration, and a sharp, questioning mindset. This role is ideal for someone who thrives on solving complex business problems through systems and data, not just requirements documents.
What You’ll Do
Configure ERP systems based on business needs — from module setup to detailed functional rules
Lead functional design activities and translate client needs into ERP system behavior
Run and facilitate workshops to map business processes and align on solution design
Collaborate closely with technical teams to translate configurations into deployments
Challenge assumptions and proactively propose improvements to business processes or technical solutions
Support user acceptance testing (UAT) planning and execution
Build client trust by understanding their commercial goals and aligning solutions accordingly
Guide junior analysts and contribute to internal best practice development
Stay current on industry trends in FMCG and how they relate to digital transformation and sales enablement
Must-Have Skills & Experience
5+ years in a Business Analyst, ERP Consultant, or Functional Consultant role
Experience configuring business applications or ERP systems (e.g., XTEL, SAP, Oracle, Salesforce)
Strong understanding of sales/commercial processes, especially in FMCG or Consumer Goods
Technically curious and able to ask why — you’re not afraid to challenge the brief or dig into root causes
Skilled at working with cross-functional teams: business stakeholders, technical teams, testers
Comfortable supporting the full project lifecycle: workshops, configuration, testing, deployment, and support
Familiarity with Agile and Waterfall delivery models
Excellent communication, facilitation, and stakeholder management skills
Nice-to-Have Experience
Experience with requirement gathering and creating functional specs
Background in Revenue Growth Management, Trade Promotion Management, or Sales Force Automation
Familiarity with data analysis using tools like Excel, SQL, Power BI
Exposure to FMCG-focused sales automation platforms
Who You Are
Inquisitive, analytical, and always looking to improve how things work
Comfortable in ambiguity and energized by problem-solving
Enjoy engaging with clients, understanding their business, and making an impact
Able to translate complex ideas for both business and technical audiences
Why Join CONVO?
At CONVO, we’re reimagining how sales organizations in FMCG run smarter, faster, and more profitably. You’ll be joining a team of thinkers, builders, and consultants who thrive at the intersection of business and technology.
We offer:
Global exposure working with Tier-1 FMCG clients
A high-impact role where your input shapes real-world commercial outcomes
A collaborative culture with mentorship, continuous learning, and career growth opportunities
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Convo is a company that provides a platform for customer service and communication.