The Office Specialist is skilled in the day-to-day functions of the office and will perform a variety of office/clerical duties while providing excellent customer service. Responsibilities may range from general receptionist duties to some HR and Accounting functions.
Customer Service
- Answer incoming customer calls and route calls to the appropriate department.
- Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member.
- Respond to customer account and billing questions or concerns.
- Contact customers regarding invalid payments and funding sources.
Accounting
- Process customer payments received and complete daily bank deposits.
- Process vendor invoices, submit payment via credit card or submit payment request to Corporate Office as appropriate.
- Monitor past due accounts and contact customers for collections. Forward accounts to collections agency as needed.
- Process account write offs and termination of customer accounts as needed.
- Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist.
- Review payroll and make adjustments as needed.
- Maintain petty cash.
Human Resources
- Complete full hiring and onboarding process for new employees, including processing background checks, scheduling physical & drug screens, entering employee info into HRIS, and completing new hire paperwork.
- Assist new and current employees with general HR/Benefits questions.
- Process monthly employee changes including but not limited to pay rate and status changes.
- Complete termination process for exiting employees.
- Manage Workers’ Compensation and Auto Insurance claims.
Office Management
- Complete monthly warehouse and office supply order.
- Order business cards.
- High School Diploma or equivalent
- Must have excellent customer service skills.
- Must have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook).
- Must have excellent organizational skills, be able to multitask and determine priorities.
- Must have excellent attention to detail; accuracy of work is highly important.
- Must have excellent communication skills, both oral and written.
- Must be able to work well both independently and as part of a team.
This position works in an office setting and may be in direct contact with customers. This position requires the employee to sit at a computer for up to 8 hours per day. This position may require light lifting and filing. Saturdays and evening work may be required at times.
Along with a great place to work, Cook’s employees enjoy:
- Competitive Pay!
- Health, Dental, Vision, Life, Disability!
- 401(k) Retirement Plan with Company Match!
- Paid Time Off – Vacation/Sick Time + Holidays!
- Mentorship & Advancement opportunities!
* Cook’s is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
