Digital Application Specialist

• Company: CooperSurgical

Responsible for implementing and supporting Digital Application solutions across the assigned region. Interacts regularly with internal stakeholders (Sales, Customer Success, Marketing, Product Management) and external customers (clinics, labs, distributors) to ensure high-quality adoption and usage of CooperSurgical solutions.

The Digital Application Specialist is responsible for delivering technical application support for Digital solutions, including RI Witness. This includes project management, training, customer engagement, and post-installation support. The role is key to ensuring customer success and enabling commercial growth.

Responsibilities

• Provide expert support and implementation of Digital solutions including RI Witness.
• Project manager for new installations and post-implementation training.
• Support the commercial team with product demonstrations and technical validation during the sales cycle.
• Conduct system reviews and recommend optimizations to maximize usage and satisfaction.
• Document activities related to installations, training , and customer interactions.
• Maintain up-to-date product knowledge and support materials.
• Escalate technical issues and collaborate with technical service and R&D when necessary.
• Support onboarding and mentoring of junior specialists as required.
• Willingness to travel up to 50% of the time, both domestically and occasionally internationally, depending on customer and project needs.

Qualifications

Knowledge, Skills and Abilities:

• Knowledge of IVF laboratory processes and digital clinical workflows.
• Strong communication and training skills.
• Ability to troubleshoot technical issues and collaborate across teams.
• Proficiency in Microsoft Office; CRM and basic SQL knowledge preferred.
• Fluent in English; additional regional language is a plus.

Work Environment:

• Frequent travel and time spent in clinical and laboratory settings.
• Prolonged periods working on a computer.
• Occasional lifting of equipment (up to 20 kg).

Experience:

• Minimum 3 years of experience in IVF labs, technical application support, or digital solution deployment.
• Experience in project-based field roles preferred.

Education:

• Bachelor’s degree in Biology, Biomedical Engineering, or related field.
• IVF lab or Digital certifications preferred.

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.  If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at [email protected].

As an employee of CooperSurgica you'll receive a competitive total compensation plan. Your recruitment team will be able to share more information about any variable pay opportunity and benefit package that accompanies this role. The good faith estimate of the salary range for this role is $90,098 to $120,130. The actual amount offered is determined by a number of factors including but not limited to location, skills and experience.