Position Summary:
Assist members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality
Duties, Tasks and Responsibilities:
- Registers members and guests and assigns rooms; complies with special requests whenever possible.
- Assists in pre-registration and “blocking” of rooms for registration purposes.
- Follows proper credit, cash, checking and cash-handling policies and procedures.
- Monitors room status information.
- Knows room locations, types of rooms available and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the club.
- Coordinates room status updates by notifying Housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.
- Takes same-day reservations and future reservations when necessary.
- Manages room key system.
- Operates front-office equipment.
- Processes member and guest check-outs.
- Posts and files all charges to members’ and other accounts.
- Follows procedures for issuing and closing safe deposit boxes used by members and guests.
- Uses proper telephone etiquette.
- Processes mail, packages and messages.
- Reads and initials the pass-on log and bulletin board daily; knows of daily activities and meetings taking place in the club.
- Attends department meetings.
- Coordinates guestroom maintenance work with the Engineering and Maintenance departments.
- Reports unusual occurrences or requests to the Front Office Manager.
- Familiar with all safety and emergency procedures and accident prevention policies.
- Maintains the cleanliness and neatness of the front-desk and lobby areas.
- Operate the gift shop or any other retail outlet when scheduled.
- Performs other appropriate tasks assigned by the Front Office Manager, Night Manager, and Front Desk Supervisor.
Skills/Knowledge:
- Able to operate the electronic property management system.
- Knowledge of procedures for making reservation, checking members and guests into and out of guest rooms, and for accepting and accounting for room and related payments.
- Knowledge of and ability to perform required role during emergency situations.
Education and/or Experience:
- High School diploma or GED equivalent desirable
Licenses and Special Requirements:
None
Physical Demands and Work Environment:
- Occasional bending, stooping, lifting and pulling.
- Frequent sitting, walking and standing.
- Continuous repetitive actions.
- Walking Members and Guests checking in to their rooms in a variety of weather conditions.
