Locker Room Attendant

Provide CordeValle members & guests a unique and outstanding locker room/spa experience.  Provide members/guests with extensive knowledge of the club and spa, to enhance their visit. Provide members & guests with the highest level of service to increase sales and demand repeat business.

Responsible for monitoring spa facilities, ensuring positive and friendly members & guest relations. Observes all activity within assigned areas, aiding members & guests.  Provides personalized attention to members & guests, ensuring their comfort level and making sure they arrive at their spa appointments on time.

RESPONSIBILITIES:

· Report to work in appropriate uniform, on time, and well-groomed according to CordeValle’ s guidelines.

· Assist members/guests in the following areas:

§ Spa, golf, dining and other reservations and information.

§ Shoe service (men’s locker attendant will do).

§ Locker key administration

§ Golf handicap administration

§ Monitor Pool and Fitness room – clean and restock as needed

§ Towels, robes, sandals and amenities maintenance.

· Assist with Locker Room Food and Beverage service as needed.

· Attend all scheduled staff meetings.

· Resolve guest complaints, ensuring guest satisfaction.

· Follow-up to spa director on all comments, concerns and suggestions made by staff, members and guests.

· Explain and promote all spa facilities, services and activities.

· Knowledgeable in all aspects of spa services, programming, golf information and reservations.

·  Receive and manage all locker room supplies and equipment.

· Continually strive to improve the procedures at the spa attendant’s desk.

· Complete all tasks on the Spa Attendant’s Daily Operations sheet every shift.

·  Model and reinforce all standards and policies set by CordeValle.

· Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the staff’s knowledge base and effectiveness.

· Attend all spas’ training sessions on a consistent and regular basis.

·  Responsible for maintaining helpful, cooperative relations with co-workers.

· Responsible for adhering to CordeValle employee handbook guidelines.

· Responsible for adhering to CordeValle’ s core values.

· Contribute to the “greening and sustainability” of the spa.

· Responsible for assisting, establishing and maintaining standards of excellence in professional image and service.

· Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

· Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.

· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time.

· Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

· Inspect Spa and locker rooms throughout the day for cleanliness and adequate supplies.

· Maintain relaxation lounge.

· Stock and maintain lockers.

· Greeting guests upon arrival.

· Check in guests.

· Handle emergency procedures.

· Remain at station or circulate throughout locker room to assist guests.

· Clean telephones, desk & computer.

· Maintain towel/linen, robe supply.

· Clean and maintain locker rooms, restrooms and shower areas.

· Inspect whirlpool & steam room – complete, log and submit Maintenance Request Forms as needed

· Count Locker Room Inventory and report what needs to be ordered.

· Empty trash containers and laundry hampers.

· Handle lost and found items.

· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

· Ensure that standards are maintained at a superior level daily.

NON-ESSENTIAL JOB FUNCTIONS

• Assist with other Spa job functions as assigned.

• All other duties as required.

QUALIFICATIONS:

• Experience: Previous customer service training, previous experience in the hospitality industry, preferably a 4–5-star property, knowledge of spa treatments and products.

• Education: High School or some College

• General Skills:    Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Ability to use a computer

• Language:    Required to speak, read and write English, with fluency in other languages preferred.

• Physical Requirements:    Must be able to exert physical effort in transporting 40 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.  Able to remain standing for extended periods of time (at least eight hours).

• Licenses & Certifications: None required.  CPR & First Aid preferred.

• Remain calm under pressure.

• Well organized and able to maintain effective and productive work with continual interruptions.