CordeValle is seeking a service-driven and highly organized Spa Assistant Manager to support the daily operations of our luxury spa. This hands-on leadership position assists with supervising the spa team, coordinating daily operations, maintaining exceptional service standards, and creating memorable experiences for our members and guests.
The Spa Assistant Manager serves as a leader on the floor while remaining actively involved in day-to-day operations. The ideal candidate is warm, professional, detail-oriented, and comfortable balancing guest service, team leadership, scheduling, administrative responsibilities, and operational needs in a luxury hospitality environment.
ESSENTIAL DUTIES & RESPONSIBILITIES
Spa Operations & Guest Experience
- Support the Spa Manager with the daily operation of the spa and ensure a smooth, professional guest experience.
- Serve as a visible leader and point of contact for members, guests, and spa associates.
- Welcome and assist members and guests with warmth, professionalism, and discretion.
- Respond promptly and professionally to guest questions, requests, concerns, and service recovery situations.
- Monitor daily appointments, treatment rooms, staffing, and operational flow.
- Assist the spa front desk as needed, including reservations, check-in and check-out, telephone inquiries, and retail transactions.
- Maintain exceptional standards of cleanliness, presentation, organization, and ambiance throughout the spa.
- Coordinate with other CordeValle departments to provide seamless member and guest experiences.
Team Leadership
- Provide day-to-day guidance and support to Spa Coordinators, therapists, and other spa associates.
- Help create a positive, professional, and service-focused work environment.
- Assist with onboarding, training, coaching, and ongoing development of spa associates.
- Reinforce CordeValle service standards, policies, procedures, and Core Values.
- Assist with preparing and maintaining employee schedules based on business and operational needs.
- Help ensure hourly associates receive required meal and rest periods and that breaks are appropriately incorporated into daily and weekly scheduling.
- Communicate staffing concerns, performance issues, guest feedback, and operational needs to the Spa Manager.
Administrative & Retail Support
- Assist with spa inventory, product ordering, receiving, stocking, and organization.
- Monitor retail and professional product levels and communicate replenishment needs.
- Support spa retail initiatives and encourage associates to provide knowledgeable, guest-focused product recommendations.
- Assist with daily reports, operational records, appointment information, and other administrative responsibilities.
- Support department initiatives designed to achieve service, retail, labor, and financial goals.
- Help maintain accurate and organized records in accordance with CordeValle policies.
CORE VALUE EXPECTATIONS
All CordeValle associates are expected to demonstrate our Core Values:
COMMITTED – We are whole-heartedly dedicated to caring for our members, guests, and associates.
AMBASSADOR – We serve others with friendliness and warmth to exceed expectations.
AUTHENTIC – We genuinely create an exclusive and unforgettable experience.
RESOURCEFUL – We are creative, innovative, and tenacious in all our endeavors.
EXCELLENT – We offer our unique skills, knowledge, and experience.
Required
- Previous experience in a spa, resort, hotel, private club, wellness, or luxury hospitality environment.
- Previous supervisory, lead, or team leadership experience preferred.
- Exceptional guest service and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to lead by example and work effectively as part of a team.
- Professional appearance, communication style, and demeanor appropriate for a luxury hospitality environment.
- Ability to handle confidential or sensitive guest and employee information with discretion.
- Ability to prioritize multiple responsibilities and remain composed in a fast-paced environment.
- Comfortable using reservation, point-of-sale, scheduling, and general computer systems.
- Ability to work a flexible schedule based on business needs.
Preferred
- Previous leadership experience in a luxury spa or resort environment.
- Knowledge of spa treatments, services, retail products, and spa operations.
- Experience with spa reservation or property-management systems.
- Previous experience serving private club members or luxury resort guests.
PHYSICAL REQUIREMENTS
- Ability to stand and walk for extended periods throughout the workday.
- Ability to bend, reach, stoop, and perform repetitive movements as required.
- Ability to lift, carry, and move spa products, supplies, and equipment as necessary.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
WORK SCHEDULE
This is an hourly, non-exempt position. The Spa Assistant Manager must be available to work a flexible schedule based on business needs, which may include mornings, evenings, weekends, holidays, and special events.
