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Content Operations Analyst | Pune | Hybrid

This role is Office Based, Pune Office

Content Operations Analyst – Pune | Hybrid

Reports to: Manager, Content

About this role

Cornerstone’s Content Operations team is dedicated to ensuring that Cornerstone Content End Users – learners, partners, internal teams, prospects, and customer admins – have a seamless experience with their content library
As a Content Operations Analyst, you will be responsible for ensuring that our Content products are successfully delivered, seamlessly refreshed, and effectively maintained. With a portfolio of 30+ content subscriptions and thousands of customers to support, a successful candidate is someone who thrives on a process-based team, is highly organized, and has very strong communication skills
Content Operations Analysts are responsible for delivering consistent output in a timely manner, frequently managing multiple inquiries and deadlines without sacrificing quality. This individual must be capable of working in a collaborative environment with a customer-oriented mindset. The Content Operations Analyst performance is based on specific metrics associated with activities supporting the delivery, maintenance/troubleshooting, and refresh of Cornerstone Content libraries

Location: Candidates must be located near the Pune Office in India, with the ability to work in-office at least three times per week

In this role, you will

Assist in the timely fulfillment of all e-Learning content solutions, ensuring timely and accurate delivery of assets in a fast-paced, high-volume environment.
Troubleshoot content delivery and quality issues by identifying problems, researching, and applying solutions – often collaborating with cross-functional support teams and escalating when necessary.
Serve as Operations point of contact regarding content issues and system functionality. Constantly evaluate and strengthen quality standards to ensure a high-quality content experience for Cornerstone’s clients.
Identify and document potential workflow and process improvements and communicate them to the Team Manager.
Support larger Content Services team and assist with ad hoc projects as assigned.
Document & maintain processes & workflows, identifying areas of improvement on an ongoing basis.
Maintain deep technical expertise of Cornerstone’s proprietary tools for content uploads and serve as a product/technical representative of the content upload process internally.
Recommend controls by identifying problems and writing improved procedures.
Ability to work on multiple projects simultaneously.
Consideration for privacy and security obligations.

You've Got What It Takes If You Have.

Bachelor’s degree or equivalent working experience - Engineering, Business, Finance backgrounds preferred
1-2 years of relevant experience with a tech company, preferably SaaS focused
Tech-savvy – comfortable in Outlook, Excel, Salesforce, Jira a plus
Prior knowledge dealing with technical users is a plus
Strong written and verbal communication skills with excellent follow-up to ensure client expectations and deadlines are met
Ability to manage multiple projects simultaneously, keep close attention to details & communicate progress with team & leader
Bias towards action and a solution-oriented mindset

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Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

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