The Customer Service Clerk plays a vital role in providing exceptional customer service within a fast-paced retail grocery environment. This position requires a customer-focused individual with strong problem-solving abilities, excellent communication skills, and the capacity to manage multiple tasks efficiently. A person in this role is expected to handle customer inquiries, operate the cash register, and provide customer support while maintaining a professional demeanor and prioritizing tasks effectively. The Customer Service Clerk is expected to maintain a clean and organized workspace, demonstrating proficiency in point-of-sale systems and selling techniques to enhance the customer experience. This is a non-exempt position that formally reports to the Front-End Manager.
Responsibilities:
- Obtain a liquor license and or food handlers permit as required by the county in which you are working in. This should be completed within the first 14 days of starting.
- Accurately process customer transactions using the ** cash register** and point of sale system.
- Cash handling, including counting money, making change, and balancing the cash office at the end of every shift.
- Accurately receive and process payment for purchases by various methods, including cash, check, gift cards, credit and debit cards, use of coupons, or other approved payment options.
- Follow documented procedures to correctly process payment for purchases involving government assistance programs including SNAP and WIC.
- Efficiently and courteously handle all returns, exchanges, and price adjustments.
- Handle customer complaints and escalate complex issues to the appropriate supervisor.
- Quickly and courteously intervene when a cashier requests assistance with a customer transaction.
- Act in a cashier role as needed to ensure friendly, convenient customer experience.
- Provide exceptional customer service by greeting customers, answering questions, and resolving issues. Know and practice Cosentino’s Customer Service Standards or Red-Carpet Service.
- Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales.
- Bagging merchandise carefully and efficiently.
- Prioritize tasks effectively to manage customer flow and minimize wait times.
- Demonstrate detail-oriented skills when processing transactions and handling cash.
- Communicate effectively with customers and team members.
- Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
- Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.
Minimum Qualifications:
- General knowledge of cash handling procedures.
- Working knowledge of cash register operation.
- General knowledge of customer service principles.
- General mathematics skills.
- Ability to communicate effectively, both verbal and written.
- Ability to multitask in a fast-paced environment.
- High School diploma or equivalent is preferred.
- Experience in a retail grocery setting is beneficial.
Physical Abilities
- Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 10 lbs.
- Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 25 lbs.
- Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
- Occasionally lifting and carrying up to 50lbs., to a height of 34 inches.
- Bending and squatting, at times all the way to floor level.
- Climbing a ladder, possibly up to 5ft.
Preferred Qualifications:
- Experience with bagging merchandise.
- Experience with cashiering.
- Familiarity with retail front end operations procedures.
- Demonstrated leadership potential.
- Previous experience in a retail environment.
Demonstrated positivity.
