Mountain Biking / Hiking Guide

Position Overview:

Primary responsibilities will be focused on leading guests at Tanque Verde Ranch throughout the various trails that we have on the property. Ranging from novice to more challenging routes. The Hiking Guide should be knowledgeable about the flora of the Sonoran Desert as well as the Tanque Verde Ranch wilderness and the surrounding areas. The Hiking Guide will also provide best in class customer service skills and give guests a good background on the diversity of the flora and fauna that makes Tanque Verde Ranch and southern Arizona a beautiful and unique place to visit.

About Cote Family Companies: www.cotefamily.com

For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities. Our camps provide transformational memories that our attendees carry with them forever. The Cote Family has invested in its current ventures and is poised for further growth.

COTECares

CoteCares is our “Way of Life”. We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories.

Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special. Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Partner with Hiking Lead and Guest Services to get an accurate guest count for the upcoming days hikes.
• Provide general knowledge of the Tanque Verde Ranch and the surrounding areas.
• Ensure that all trails are properly maintained and free of debris.
• Know, enforce, and follow all safety guidelines associated with Tanque Verde Ranch and all program areas. This includes but is not limited to being responsible for your hikers’ safety and their whereabouts at all times.
• Ensuring accurate navigation and route-finding.
• Monitoring weather conditions and adjusting plans accordingly.
• Other duties as assigned.
• Guides guests on mountain bike rides through TVR Ranch Trails
• Must evaluate guest levels of experience for safety and their enjoyment
• Skill in teaching bicycling to guests
• Must be able to engage and entertain when dealing with the guest participants
• Must safely and efficiently guide rides ranging from 1 – 10 riders.
• Responsible for the safety and well-being of the children and adults during the day and evening programs.
• Ensure guest satisfaction by maintaining approved standards and procedures set by the Resort.
• Must clean the bikes and maintain them at the end of each day
• Inspects bicycles and protective equipment prior to rides

Job Requirements

• 1 -2 years of recreational hiking experience preferred.
• Strong attention to detail and customer service skills
• Willingness to work varied hours, periodic holidays.
• Ability to stand, and, walk, 4 to 5 hours at a time in an outdoor rugged environment.
• Proven problem solving skills with ability to maintain composure in stressful situations.
• The position requires the ability to lift over 50 pounds occasionally