TVR Retail/Gift Shop Associate

Position Overview:

The Retail Attendant plays a key role in delivering excellent service to guests at the gift shop. In this position, you will manage cash transactions, assist guests with gift and clothing selections, and demonstrate a good understanding of the Resort, including its history and building locations. Ensuring guest satisfaction by adhering to approved cleaning standards and Resort procedures is also part of the role.

About Cote Family Companies: www.cotefamily.com

For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities. Our camps provide transformational memories that our attendees carry with them forever. The Cote Family has invested in its current ventures and is poised for further growth.

COTECares

CoteCares is our “Way of Life”. We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories.

Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special. Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be.

Duties & Responsibilities: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Warmly greeting and welcoming all guests upon their arrival.
• Providing helpful answers to inquiries, selling garments and miscellaneous gifts, and offering accurate information about products and pricing.
• Processing payments efficiently by operating cash registers and handling financial transactions.
• Handling refunds and returns professionally, resolving customer issues with tact and empathy.
• Performing tasks such as steaming, folding, and preparing items for sale to maintain an appealing presentation.
• Ensuring a clean and organized store environment, including keeping displays neat and organized.
• Assisting with inventory management by ensuring racks are fully stocked and products are readily available.
• Informing customers about discounts and special offers, and cross-selling related products.
• Contributing to visual merchandising efforts and assisting with creating appealing displays.
• Completing other assigned duties as required.

Job Requirements:

• Exceptional attention to detail, organizational skills, and effective communication.
• Proficient in time management, meeting deadlines, and adaptable to flexible work hours.
• Capable of standing, walking for 7 to 8 hours continuously, climbing stairs, reaching, and bending.
• Ability to lift over 25 pounds occasionally, as needed for the role.
• Schedule availability to work Sundays and Mondays with one additional shift every other week.

Education & Experience 

• Previous retail experience is preferred.
• Prior hospitality experience is also preferred.