Retail Solutions Specialist - Support Services Global Support Centre

Do you speak fashion? We're hiring, let’s chat!

ABOUT US

Born in Australia, loved around the world.
At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.
We’re playfully rebellious and always optimistic. Join our world and let's do good things together.

ABOUT THE ROLE

Join our team as a Retail Solutions Specialist on a 12 month contract, and play a key role in enhancing efficiency for our retail teams. Your focus will be on identifying and eliminating friction points in processes and systems. You’ll work closely with stakeholders to design and deliver strategic solutions, using data analysis to pinpoint and qualify opportunities. You will also gather and apply feedback to support continuous improvement, ensuring issues are resolved promptly and stakeholders remain informed throughout each project. If you thrive on optimising operations and enabling seamless retail experiences, this role is for you.

SKILLS & EXPERIENCE

• Exceptional high-level communication skills, facilitating effective interaction and collaboration.
• Proven ability to influence outcomes through communication and relationship-building.
• Effective management of competing priorities, showcasing resilience and adaptability.
• Extensive retail knowledge of COG systems and processes at a high level.
• Solutions-oriented mindset, actively contributing to problem-solving and improvement initiatives.
• Aligned with and embodying COG values in both professional and personal conduct.

BENEFITS

• Competitive salary
• Flexible working options & people-first leave initiatives
• Access to our world-class Support Centre, with an in-house restaurant & state-of-the-art wellness centre featuring free gym & holistic health services
• Subsidised onsite childcare centre
• 50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
• 24/7 Wellness support – mental health, relationships, family + more
• Local & Global career growth
• Discounts for you & your family – medical, travel, financial + more
• Performance & Peak incentives to reward + recognise our team
• Returnity - Paid program for new parents heading back to work
• Bring your dog to work
• Recognition, team connection moments & more!
Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at [email protected] so we may support you in completing the job application process.