Summary:
The Receptionist establishes a warm and welcome atmosphere for our Members and their guests. The primary goal of this position is to provide an outstanding customer experience and support to all Members and guests with a presentable, friendly and outstanding people skill set.
Essential Job Duties:
- Ensuring the Membership and their guests have an exceptional experience every time
- Achieving maximum satisfaction and overall success through the control of quality of service
- Implementation and enforcement of all Club rules for members, guests and staff
- Creating reservations for all areas including events, dining, bridge events, racquet sports and overnight suites
- Coordinating room status updates by notifying Housekeeping or Maintenance of all information regarding check-outs, special requests, guestroom maintenance, etc.
- Follow procedures for issuing and closing safe deposit boxes used by members and guests
- Posting and filing all charges to Member’s accounts accurately
- Process mail, packages and messages
- Participating in overall Club maintenance and cleanliness; familiar with all safety and emergency procedures
- Facilitating switchboard and incoming calls
- Other tasks and assignments may be assigned outside of this job description
