Housekeeping Team Leader- Swept Away

Housekeeping Team Leader

We want you to “Grow Your Career” with us

At Couples Resorts, we offer the most Inclusive Vacation anywhere with the highest level of repeat guests, because all of our decisions and actions are done with our guests in mind. We work hard to preserve an environment of trust, respect and superior service. We love what we do and we do it with passion and pride by inspiring and being inspired by our team and our guests.

If you personally share these values, want to be a part of a dynamic team, have the requisite experiences, competencies and qualifications below, then we invite you to submit your application for the position of Housekeeping Team Leader.

Job Summary

The Housekeeping Team Leader plays a key role in ensuring that guest rooms, public areas, and back-of-house spaces are consistently maintained to the highest standards of cleanliness, comfort, and safety. This position requires strong leadership, hands-on support, and the ability to motivate and guide a team of room attendants and other housekeeping staff. The ideal candidate is detail-oriented, guest-focused, and committed to delivering exceptional service in line with the hotel’s brand standards. The  Housekeeping Team Leader reports to the Assistant Executive Housekeeper.

Key Duties & Responsibilities

• Supervise and coordinate housekeeping staff in the cleaning and servicing of guest rooms, public areas, and back-of-house facilities.
• Conduct regular inspections to ensure cleanliness, safety, and presentation standards are met.
• Train, mentor, and support team members to ensure quality service delivery and compliance with health & safety standards.
• Assist in managing inventory and ordering supplies as required.
• Respond promptly to guest requests and professionally resolve issues.
• Maintain accurate records of daily tasks, staff attendance, and room status reports.
• Uphold company policies and procedures, ensuring compliance with environmental and safety regulations.

Qualifications

• 3+ years housekeeping experience, with at least 1 year in a supervisory or team leader role.
• Knowledge of cleaning procedures, materials, and equipment.
• Strong leadership, communication, and organizational skills.
• Ability to work flexible hours, including weekends and holidays.
• Previous experience in the hospitality industry preferred.

Core Competencies

• Guest service focus
• Team leadership and motivation
• Problem-solving skills
• Dependability and integrity
• Attention to detail