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    CO

    Courier Health

    Life Sciences Technology

    Client Solutions Associate

    New York, United StatesOn-SiteFull-time2+ yrs experience$95k – $115k / yearPosted 1mo ago
    All Courier Health jobs

    Job description

    Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.

    We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

    In the role of Client Solutions Associate you will support multiple life sciences clients through platform implementation, support, and expansion. You will work directly with our client users to drive adoption, provide strategic guidance, and act as a “voice of the customer” to our internal product team. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner.

    What You'll Do

    • Work in close-knit, collaborative teams to drive impact for Courier Health clients
    • Build strong relationships, trust, and credibility with client software users
    • Lead 1:1 and group user sessions to gather feedback, educate, and ensure client value
    • Develop expert-level knowledge of the Courier Health platform and data model
    • Drive platform growth and evolution as a bridge between our clients and Product & Engineering teams
    • Present business results and platform impact to senior executives at business reviews
    • Own client priorities and day-to-day project management
    • Partner with senior stakeholders to build out Courier Health’s Client Solutions function

    Qualifications

    • 2+ years of experience in strategic consulting or client-facing enterprise SaaS
    • Team player that thrives working with a diverse set of internal & external stakeholders
    • Comfortable presenting to executives and large groups
    • Analytical mindset with consistent attention to detail
    • Independent, ambitious and enjoys taking initiative
    • Experience in, or willingness to learn about, rare disease/specialty pharma
    • High energy and passion for our mission, our clients, and the success of their patients

    If you are not currently located in NYC, please include in your resume / cover letter that you are willing to relocate.

    Benefits

    • 100% paid employee health benefit options (including medical, dental, and vision)
    • 401(k) with employer funded match
    • Unlimited Vacation
    • Commuter Benefits
    • Paid parental leave
    • Catered lunch on Fridays
    • Wellness stipend
    • Great Place to Work Certified

    The annual salary range for the target level for this role is $95,000 - $115,000 + equity + benefits, including medical, dental, and vision.

    Courier Health is proud to be an Equal Employment Opportunity employer.

    We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    Job details are sourced from the employer's original posting.

    Open job posting
    CO

    About the company

    Courier Health

    Courier Health is a technology company focused on the life sciences industry, specializing in commercial operations and C-suite relationship management. They aim to help clients navigate complex business, IT, and operational functions.

    View all Courier Health jobs
    Industry
    Life Sciences Technology
    Open roles
    16

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