Account Associate (Account Management)

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 8000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.

Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.

With an office located in the bustling Blok M area, our Jakarta office is easily accessible by public transport and surrounded by a wide array of trendy eateries, creating an ideal environment for work-life balance and convenience.

Come enjoy the journey with us and become a Cove Superstar!

Job Title: Account Associate

Job-Type: 6 months contract with potential for permanent employment

Reports To: Sr. Account Manager

Location: Jakarta

What you’ll be doing:

• Build strong, long-term relationships with clients and stakeholders
• Identify patterns and insights through data analysis and qualitative observations
• Develop operational assessments and provide strategic recommendations to partners
• Conduct regular training sessions for partners’ teams to ensure effective implementation of SOPs
• Prepare reports, presentations, and account review materials for clients
• Identify account growth opportunities and support partners in resolving operational issues when needed
• Conduct routine property inspections and submit inspection reports to ensure compliance
• Support contract renewals and negotiations

What makes you a great fit:

• Bachelor Degree in any major
• Preferably has experience working in the real estate, hospitality industry, and/or early-stage startup
• Tech-savvy (able to write product documentation and understand users’ pain points)
• Fresh graduates who are highly organized and have excellent communication skills are welcome to apply
• Excellent communication and relationship-building skills
• Data analysis and understanding are a must (minimum pivot table and basic excel formulas)
• Assertive and well organized
• Result oriented
• Always learning and having a continuous improvement mindset