The Customer Care representative also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.
RESPONSIBILITIES
Promote Quality Customer Experience
-Work in a call center environment providing excellent customer care by greeting customers, asking questions and actively listening to customers to understand their needs or requests
-Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
-Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
Problem Solving
-Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer’s circumstances
-Educate customers by explaining bills and Cox policies and procedures concerning prices, billing and service
-Perform any necessary calculations pertaining to fees, time periods, or dates
Drive Business Growth
Grow the company through identifying sales lead generation opportunities, promoting Cox services, and -offering service contracts. Add contracts as authorized by customers
-Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non account-related troubleshooting
Minimum
-6 months work experience providing service directly to customers
-6 months experience using a computer in a work or non-work setting
-High school graduate or GED or equivalent work experience
-Eligibility to work in the United States
Preferred
-6+ months experience working in a position that requires meeting sales goals
-1 – 2 year work experience in a customer service role, not specific to just Call Center
-Strong aptitude for helping customers and a customer experience focus
-Enthusiastic and personable
-Must be able to work in a call center or highly structured environment
-Strong computer skills and be able to navigate through multiple screens
-Ability to adapt to constant change
-Demonstrated solid work history.
All your information will be kept confidential according to EEO guidelines.
APPLY AT: http://www.cox.com/aboutus/careers/search-jobs.cox (JOB CODE 142443)
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Cox is a Georgia-based global conglomerate that owns and operates businesses in areas such as communications, automotive and investment.