AAA Lead Dispatch Specialist (Remote)

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions. The ability to attend in office meetings and trainings at our Harrisburg, PA branch is required.

Why You Will Love Your Job:

• Lead, mentor, and support a team of Dispatch Specialists by answering questions, sharing knowledge, and helping drive success.
• Deliver exceptional customer service by assisting members by dispatching our roadside assistance technician.
• Serve as a subject matter expert and resource for products, services, policies, and dispatching procedures.
• Handle escalated member concerns regarding dispatch with professionalism, empathy, and a focus on positive resolutions.
• Coordinate roadside assistance requests, ensuring members receive timely support and clear communication throughout the service experience.
• Monitor service levels and operational performance to help ensure an efficient, high-quality customer experience.
• Support cross-training initiatives and maintain expertise across Membership Services, Roadside Assistance, and Dispatch operations.

What You Will Bring:

• High school diploma or equivalent.
• At least 2 years of customer service experience. Call center, dispatch, leadership, or supervisory experience is a plus.
• Strong communication skills with the ability to assist customers by phone, email, text, and chat.
• Comfortable working in a fast-paced environment and adapting to changing priorities.
• Ability to learn and support multiple business areas, including Membership Services, Roadside Assistance, and Dispatch.
• Strong computer skills with the ability to navigate multiple systems and applications at the same time.
• Highly organized with strong attention to detail and a commitment to accuracy.

How AAA Central Penn Supports You:

• Generous, front-loaded PTO—no waiting on accrual to take that vacation, plus 1 personal day for added flexibility.
• Enjoy work-life balance with 8 paid holidays, including Christmas Eve and New Year’s Eve.
• Comprehensive health coverage including Medical, Dental, and Vision insurance and a Health Savings Account (HSA) with employer contributions or Flexible Spending Accounts (FSA), to keep you and your family covered.
• Save for today and the future with a 401(k) with up to 6% company match—fully vested from day one.
• Company-paid protection with Life Insurance and Long-Term Disability coverage
• Give back and get rewarded—earn up to 3 additional PTO days each year for volunteering and participating in AAA Cares events.
• Grow your career with Tuition Reimbursement to support your development and advancement.
• Enjoy exclusive AAA perks, including a free AAA Premier Membership and discounts on travel, automotive services, batteries, and more.