Responsibilities:
Experience with build and usage of Cerner software. Implementation experience 2+ years.
- Regularly meets with users, vendors, and IS staff to develop/modify system specifications.
- Designs solutions for applications and prepares the appropriate documentation.
- Supervises development of test data, system testing and documentation for all phases of the application development life cycle.
- Performs Q/A on application functionality.
- Researches and resolves implementation-related Customer Support Center Tickets.
- Adheres to appropriate company Project Management standards.
- Ensures strict adherence to work plans, reporting all serious deviations to management.
- Oversees the training of users in operating procedures for application.
- Provides on call after hours support as required.
- Researches and resolves Customer Support Center Tickets including major application upgrades.
- Adheres to company Service Level and Change Management Policies.
- Provides on-call support as scheduled.
- Establishes and maintains regular communications with user community.
- Effectively trains analysts in performance of their duties as required.
- Provides technical support and guidance to other team members as required.
- Maintains Service Excellence principles.
- Prepares and promptly submits all routine and special reports.
- Interviews applicants for vacant positions as needed using appropriate interview techniques.
- Contributes to performance evaluation of junior staff members as needed.
- Keeps management well informed of activities, needs, problems.
- Performs other tasks as required by management.
- Perform other duties as assigned.
Requirements:
- Associate's Degree required; Bachelor's Degree preferred.
- Three or more years of Clinical Information Systems experience in acute care, multi-facility setting.
- Working knowledge of clinical system application design, development, implementation, enhancement, support methods and practices.
- Comprehensive working knowledge of clinical application analysis, design, build, deployment and modification as well as troubleshooting techniques.
- Ability to work with end users to determined software specifications, hardware requirements and process improvement workflows.
- Ability to create system documentation, project plans, test scripts and education materials.
- Working knowledge of project management methodology, ITIL and IS standards, change control, quality and system performance methods and metrics.
- Working knowledge of project and life cycle management methodology.
- General familiarity of end user business practices, concepts and terminology sufficient to support the clinical applications.
- Language proficiency in English, with excellent written and verbal skills.
- Clinical and Application Knowledge Required.
- Registered Nurse or Clinical Experience Preferred.
- Project Management experience preferred.
- Travel Requirements: 25%, at times may be more, domestic US travel (depending on projects).
All your information will be kept confidential according to EEO guidelines.
