Implementation Specialist - UK
Employment Type:
Full Time and Permanent
Location:
Hybrid/Skipton
Department:
Professional Services
Reports to:
Professional Services Manager
In-Office Requirement:
3 days per week in the Skipton office
Travel Requirement:
On site customer meetings/training will be required
Work Schedule:
8.30am - 5.00pm Monday to Thursday. 8.30am – 4.30pm Friday. One hour lunch break each day.
Position Overview:
The Implementation Specialist is a key position to support CPOMS continued growth and expanding our market leading position by ensuring a successful implementation across all products for our clients. The Implementation Specialist will be responsible for the following:
- The implementation of CPOMS, StaffSafe, Engage, VisitorSafe, Raptor Emergency Management, and other related systems as necessary.
- Delivering the highest levels of customer satisfaction through project management of implementations, services, and trainings.
- Complying with data privacy legislation.
Job Duties & Responsibilities:
- Meet with clients following the sale to align on goals, priorities, stakeholders, and timelines.
- Creates a project plan outlining the roles and responsibilities needed to meet customer goals.
- Ensures the completion of key milestones to achieve customer goals.
- Communicating with clients throughout the implementation process.
- Ensuring that the project team is aware of key deliverables and project milestones.
- Demonstrates well-rounded knowledge of CPOMS products and training approaches.
- Manages complex implementations with small-market customers.
- Adheres to departmental process and procedure and maintains systems of record.
- Facilitates training to administrative and end users of the CPOMS and Raptor software.
- Supporting the Professional Services Manager and the wider Team with all administration tasks.
- Updating and maintaining customer databases using Salesforce and internal systems.
Personal Attributes:
- Organised, disciplined, with a flexible independent approach and a strong ability to multi-task and manage multiple high priority projects.
- Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills.
- Strong communicator, personable and collaborative.
- Demonstrate maturity and acumen navigating business and professional environments.
- Comfortable working independently.
- Demonstrated experience in leading business process reviews, design reviews and change management with clients.
- Excellent hands-on skills with office productivity tools.
- Strong analytical and troubleshooting skills.
- Exceptional interpersonal skills and ability to explain software to non-technical users.
Desirable
- Previous experience of working with/using CPOMS products in educational setting
Other:
- Must be flexible to work outside core hours for customer training as and when necessary and may include overnight stays
- Full, clean driving licence and access to a vehicle
- Must be able to attend the office in Skipton 3 days per week.
