Regional Account Manager

·         Client Facing Role that manages the overall business relationship

·         Account mapping, business unit breakdown (touchpoints to align regional/global team)

·         Understanding transport and storage of out of gauge cargo

o   Truck configurations (step, rng, dry van, double drop)

o    OFR (ro-ro), Air (cao), Contract Logistics

o    Insurance liability and risk

·         Familiar with project site management/construction zones

·         Project planning for all modes of transport

·         Run WBR/QBRs & ensure they are properly prepared for

·         Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly

·         Report Creation / Monitoring / Distribution (responsible/accountable)

·         Performance management (responsible/accountable)

·         Market Analysis / Industry Awareness

·         Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:

Client Reviews                                  Strategic Business Plans

Value add Programs                       Process Improvements

Tender Management                      Technology Solutions

·         Impact & coverage analysis -> identify service or opportunity gaps

·         Penetrate organizational structure and develop relationship beyond main points of contact

·         Maintain rates and assess yields monthly

·         Monitor account for timely payments and assist with collections on past due invoices

·         Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network

·         When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction

·         Ensure all company policies and regulatory requirements are adhered to

·         Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources

·         Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution

·         Other duties as assigned