Essential Job Functions
- Lead and mentor Transportation Coordinators, providing training, guidance, and performance feedback.
- Act as primary escalation point for customer and carrier issues, ensuring timely resolution and high service levels.
- Conduct client business reviews and collaborate with stakeholders to align transportation solutions with business needs.
- Utilize Transportation Management System tools to plan, execute, and oversee shipments across truckload, LTL, hotshot.
- Monitor shipment activity, manage exceptions, and ensure closure on escalated service failures.
- Oversee customer and carrier billing processes, resolve disputes, and ensure accurate invoicing.
- Develop and maintain Standard Operating Procedures to standardize processes and support operational consistency.
- Assign, prioritize, and manage workload across the team to ensure service levels and deadlines are consistently met.
- Support after-hours exception management on a rotating basis as needed.
- Foster a culture of continuous improvement, accountability, and customer-first service.
Education and Experience
- 3+ years of experience in logistics, transportation, or supply chain required
- 1–2 years of experience in a leadership, supervisory, or team lead role strongly preferred.
- Bachelor’s degree in Transportation, Logistics, Business Administration, or related field (preferred).
- Strong communication skills with proven ability to lead teams and influence internal and external stakeholders.
- Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite (Excel, Word, Outlook).
- Ability to analyze data, make informed decisions, and resolve issues with sound judgment.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
Physical Requirements
- Talking, hearing and using hands to operate computer equipment
- Vision abilities required by this job include close vision and the ability to adjust focus
- Job may require extended sitting or standing, use of standard office equipment.
- Job will require punctual attendance and regular presence on-site at the assigned work location
WHY SHOULD YOU WORK FOR CRANE?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
- Quarterly Incentive Plan
- 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
More Information: http://www.dhs.gov/e-verify
Company benefits are contingent upon meeting eligibility requirements and plan conditions.
