Service Manager

Position Summary

The Service Manager will be responsible for managing and overseeing the maintenance and readiness of our equipment fleet. This individual must be passionate about customer service and driven to help people. The Service Manager will hire and motivate a team of shop and field Service Technicians. The individual will be responsible for improving efficiency and customer service by properly maintaining and repairing equipment in a timely manner. CraneWorks/RentalWorks will provide the tools, technology and support necessary to do the job.

Duties & Responsibilities:

• Manages the repair and maintenance of company owned and customer equipment
• Drives fleet readiness via a robust green tagging system for rent ready equipment
• Stays up to date on industry changes and training that coincides with current equipment making up the fleet
• Responsible for the effective and time conscious repair of equipment
• Documents any possible customer damage and bills appropriate work orders timely and accurately
• Works closely with branch manager and sales team to ensure fleet utilization is maximised
• Perform quality control checks
• Update, maintain, and keep organized equipment service records via CMMS
• Create, update, close, and bill work orders
• File warranty claims in a timely fashion
• Commission New Equipment