Position Summary
The Service Writer will maintain accurate and on-time reports and records related to the service department operation. The individual will ensure all charges related to work orders are posted properly and closed in a timely basis. Vendor invoices will be filed and provided to AP with proper supporting elements as they are received.
Duties & Responsibilities:
- Open work orders as directed by the Service Manager and maintain control until closed and invoiced
- Handle repair order charges, warranty validation & claims coverages, calculating of charges, submission and follow-up
- Create and track purchase orders as directed
- Keep up to date with changes to PO amounts and any other info and provide to AP
- Develop cost estimates
- Track repairs and their causes, scheduling technicians and process warranties
- Maintain a clean and safe work area and cares for shop tools and equipment assigned to the technician
- Ability to safely operate equipment
- Follow all safety rules and regulations in performing work assignments
- Handle service department filing and records
- Update customer profiles using equipment, hours or other information from the customer work orders.
- Maintains accessories and supplies and prepares replacement orders for the Service Manager’s approval
- Assist in handling customer complaints and concerns
- Track damaged equipment and make sure the problem is corrected
- Estimate time to make repairs and schedules appropriate technician
- Greet customers immediately in a courteous manner
- Completes other duties as assigned
