Crawford & Company is seeking a highly motivated Auto Claims Adjuster to join our growing team remotely across Canada. In this role, you will be responsible for investigating, evaluating, negotiating, and resolving commercial and personal lines claims through telephone and written correspondence. You will work independently within delegated authority while collaborating with clients, insureds, and field adjusters to deliver exceptional claims service.
Responsibilities
- Investigate, gather, and analyze claim information to determine coverage, liability, and damages.
- Evaluate commercial and personal lines property and automobile physical damage claims.
- Negotiate and settle claims within assigned authority limits.
- Coordinate and direct field adjusters when on-site investigations are required.
- Maintain accurate claim documentation, reserves, activities, and transaction records.
- Prepare clear and professional reports, recommendations, and correspondence.
- Ensure timely and accurate billing, time management, and expense reporting.
- Deliver a high level of customer service while maintaining compliance with company standards and industry regulations.
Qualifications
- Minimum of 3 to 4 years of experience handling Auto Physical Damage (PD) claims.
- Strong knowledge of both commercial and personal insurance lines.
- Alberta Adjuster's License or the ability to obtain one is required.
- Post-secondary education in an insurance-related field.
- Currently pursuing or willing to pursue a full independent adjusting license and Chartered Insurance Professional (CIP) designation.
- Proven ability to conduct telephone investigations, assess coverage, determine liability, negotiate settlements, and resolve first- and third-party claims.
- Strong organizational skills with experience maintaining accurate claim files, reserve records, and documentation.
- Excellent communication, negotiation, and customer service skills.
- Professional telephone etiquette and the ability to build rapport with clients and claimants.
- Self-motivated team player with a commitment to quality, accuracy, and service excellence.
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About Us
At Crawford, your work has purpose. Every claim represents a person facing a difficult moment, and the support we provide helps restore lives, businesses, and communities.
We empower employees to grow, lead, and innovate in careers that make a real difference. If you're looking to build your future with an industry leader while doing meaningful work, Crawford offers the opportunity to do both.
With employees in more than 70 countries, we combine global reach with a shared culture grounded in purpose, values, and collaboration. Learn more at www.crawco.com
Why Crawford?
Our total rewards package is designed to support your well-being, recognize your contributions, and help you keep growing. In addition to competitive compensation, we offer:
- Performance-based pay and incentive plans that recognize excellence.
- Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan.
- Benefits that support your financial, physical, and mental well-being.
- Flexible work options that support work-life balance, including shortened work weeks, phased retirement, and generous time away.
- Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages.
- Additional support, including home office allowance, employee referral bonuses, relocation support where applicable, and corporate discounts.
- Paid volunteer time and sustainability initiatives that help give back to the communities where we live and work.
- A culture built on respect, collaboration, inclusion, and entrepreneurial spirit.
