The Chief Operating Officer (COO), UK & Ireland, is responsible for leading the operational execution of the UK & Ireland business operations to deliver profitable growth by expanding our market position, strengthening our specialist expertise, and simplifying how we operate to improve client and customer outcomes, people engagement and financial performance.
Reporting directly to the Country President, UK & Ireland, the COO serves as the senior executive responsible for transforming strategic objectives into operational outcomes, commercial growth and financial targets. Working in close partnership with the Country President, Executive Leadership Team and operational direct reports, the COO drives operational excellence, workforce effectiveness, service and client delivery performance, commercial growth, digital innovation (inclusive of AI efficiencies), risk management and governance across the business.
The COO will lead the day-to-day management of the operational business, ensuring operational activities, resources, people, processes, and technology are aligned to support growth, customer satisfaction, employee engagement, compliance, and financial performance. The role acts as the primary operational leader for the UK & Ireland business and serves as deputy to the Country President when required.
The position complements and supports the Country President role by providing leadership and accountability for execution, operational and financial performance and growth, and organisational effectiveness, enabling the Country President to focus on strategic growth, market positioning, client relationships, and external stakeholder engagement.
Job details are sourced from the employer's original posting.
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Crawford & Company is a global independent provider of claims management solutions.