Claims Handler

Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators.

Responsibilities

• Maintaining expected case load of property claims.
• Examining claims forms, policies and endorsements, client instructions and other records to determine coverage.
• Investigating claims by conducting office-based analysis of physical damage details, interviewing claimants, and comparing claim information with evidence.
• Providing support and advice to policy holders with respect to their claims
• Setting loss reserves.
• Preparing first reports by collecting and summarising information required.
• Where possible settling claims after determining liability, client’s instructions, and authority levels.
• Controlling claim costs.
• Type client reports in an accurate and timely manner.
• Adhere to insurer client Service Level Agreements and processes.
• Update Claims Management System as required.
• Effectively deal with service/product replacement providers.
• Comply with and maintain Service Level Agreements and Key Performance Indicators.
• Maintaining company reputation and insurance product integrity by complying with federal and state regulations and service standards.
• Process daily outgoing mail in a timely manner.
• Archive files and retrieve archived files on request.
• Maintaining professional and technical knowledge through continuing education.
• Providing assistance to other offices in the event of a Catastrophe, as required.

Qualifications

Essential:

• Experience in management of General Insurance Claims
• Insurance Contracts Act/FSRA legislation awareness
• Stable work history
• Excellent communication skills
• Computer literate
• Ability to work without supervision
• Team player

Desirable: 

• High Typing speed
• Client service focus
• High level literacy & adequate numeracy skills
• Word Processing
• Certificate IV in Loss Adjusting or General Insurance related desirable

About Us

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.

With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.

Our Commitment to Inclusion

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Consciousness

Capability

Culture

 We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process.

 If you have an accommodation need, please email [email protected] as soon as possible to make any reasonable adjustments.

 So, what are you waiting for?  Apply today, we’re looking forward to your application.