- To handle a mixture of high value Construction and Engineering claims.
- Investigations may be UK based or overseas.
- Drive, maintain and enhance business connections.
Responsibilities
- Receiving and acknowledging new claims.
- Market for existing and new business lines.
- Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants’ representatives, Insurers, Re-insurers, Captives and retained Experts.
- Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
- Visiting sites, interviewing witnesses and preparation of witness statements.
- Instructing and controlling surveyors, lawyers, forensic scientists and other experts as appropriate.
- Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
- Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
- Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case.
- Maintain awareness of Business Continuity programme and role within it.
Qualifications
Essential:
- Work both externally and internally assessing large Construction & Engineering claims, adjusting said claims where appropriate.
- Calculating and agreeing settlement of claims, and preparing final reports.
- Ensures all activities and decisions improve the service provided for clients.
- Builds trust and respect by keeping to the commitments made.
- Can convey a message across in one to one situations in a way which is understood.
- Shares information, knowledge and experience freely with others.
- Seeks feedback and invests time in their own self development both technically and behaviourally
- Strong communication skills both written and verbal.
- Excellent customer service, organisational & communication skills.
- ACII and /or ACILA qualification.
- Experience of Engineering & Construction liability claims and / or Contractors All Risk
Desirable:
- Customer focused.
- Quality focused role – providing quality service to both internal and external customers.
- Team focused – working with colleagues throughout the business.
- Reactive – responding to daily workloads as dictated by customer requirements.
- Proactive – making sure KPIs and SLAs are met.
- Handle and co-ordinate complaints and compliments.
- Achievement of targets.
- Competent use of technology.
- Ability to work on own initiative.
- Ability to demonstrate attention to detail.
- Ability to work as an individual and as part of a team.
- Excellent customer service and communication skills.
- A positive attitude and a proactive approach to solving problems.
- Able to co-ordinate a variety of actions concurrently.
- Ability to work to given targets.
- Work both externally and internally assessing large Construction & Engineering claims, adjusting said claims where appropriate.
- Calculating and agreeing settlement of claims, and preparing final reports.
About Us
Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.
With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.
In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.
Our Commitment to Inclusion
At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:
Consciousness
Capability
Culture
We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process.
If you have an accommodation need, please email [email protected] as soon as possible to make any reasonable adjustments.
So, what are you waiting for? Apply today, we’re looking forward to your application.
