General Claims Adjuster

What does Global Technical Services (GTS) do?
Our team offers deep technical expertise for all types of large and complex accounts across nearly every industry. The GTS team is at the forefront of innovation, combining experts with innovative technologies to deliver far more than just lost adjusting. Covering virtually every industry and geographic region, our team of strategic loss managers and technical adjusters is the largest and most experienced in the world.

In addition, Crawford Global Technical Services (GTS) is a team of experts with the industry focus to evaluate and assess damages for major claim events under extreme conditions. The depth of knowledge and global reach of this group of technical experts and consultants is unmatched in the industry. Not just individual claims, Crawford GTS manages large or complex accounts that require the highest levels of strategic partnership and integration.

The Crawford GTS Difference
Crawford GTS employs more senior technical adjusters than any other independent adjusting resource in the world. We cover every industry and every geographic region with a deep bench of talent with varied expertise and are nominated into hundreds of policies. We are part of a whole. Crawford GTS taps into the global network of parent company, Crawford & Company to reach every corner of the world. This network spans 10,000 employees and 50,000 field resources, across 70 countries.

Role Overview

The successful candidate will be a General Claims Adjuster for the Technical Services Team and will be working in a hybrid set up in Calgary and Edmonton, Alberta, Canada. They will be actively involved in evaluating multi-line claims with a focus on property (commercial and personal lines) claims through loss investigation, and be responsible for negotiating settlements in accordance with provincial licensing requirements, while maintaining adequate production levels and customer relationships.

Responsibilities

• Reviews and analyzes experts’ reports
• Selects and directs independent experts
• Identifies and pursues subrogation opportunities
• Secures and manages litigation disposition plans and budgets
• Detailed recording of file activities and transactions in both Crawford and Company and client based systems
• Maintains accurate expense accounts
• Work with manager to maintain client relation
• Ability to liaise and work with all facets of the insurance community including brokers, risk managers, legal counsel and regulators

Qualifications

• 5 or more years of functional and technical claims handling experience in large loss, commercial claims and liability
• Ideal candidate will have a construction, property and/or casualty background
• Commercial policy interpretation and experience making recommendations to the market
• Licensed or working towards CIP and/or FCIP designation
• Strong report writing skills
• Must be a team player with outstanding customer service skills
• Willingness to work in a dynamic environment with opportunity for career growth

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About Us

At Crawford, your work has purpose. Every claim represents a person facing a difficult moment, and the support we provide helps restore lives, businesses, and communities.

We empower employees to grow, lead, and innovate in careers that make a real difference. If you're looking to build your future with an industry leader while doing meaningful work, Crawford offers the opportunity to do both.

With employees in more than 70 countries, we combine global reach with a shared culture grounded in purpose, values, and collaboration. Learn more at www.crawco.com

Why Crawford?

Our total rewards package is designed to support your well-being, recognize your contributions, and help you keep growing. In addition to competitive compensation, we offer:

• Performance-based pay and incentive plans that recognize excellence.
• Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan.
• Benefits that support your financial, physical, and mental well-being.
• Flexible work options that support work-life balance, including shortened work weeks, phased retirement, and generous time away.
• Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages.
• Additional support, including home office allowance, employee referral bonuses, relocation support where applicable, and corporate discounts.
• Paid volunteer time and sustainability initiatives that help give back to the communities where we live and work.
• A culture built on respect, collaboration, inclusion, and entrepreneurial spirit.