As a Sales Coordinator, you will be responsible for supporting the hotel's sales and marketing efforts by assisting the sales team in various administrative and operational tasks. Your role will involve coordinating sales activities, managing client communications, and ensuring the smooth execution of sales-related processes
REPORTS TO: Director of Sales and Marketing
Minimum Requirements: This position requires proficiency with Microsoft Word, Excel, Outlook and PowerPoint. Prefer previous LIghtSpeed and CI/TY experience. Previous customer service experience required. Minimum 1 year of hotel experience or hospitality degree preferred.
What You’ll Be Doing
Client Communication:
- Respond promptly to inquiries from prospective clients, providing information about the hotel's facilities, services, and rates.
- Maintain ongoing communication with clients, answering questions, and providing necessary assistance.
- Ensure a high level of customer service by addressing client needs and resolving issues promptly and professionally.
Sales Support:
- Assist the sales team in preparing sales presentations, proposals, and contracts.
- Coordinate sales appointments and meetings with clients.
- Prepare and distribute sales-related reports and documents.
Event Coordination:
- Assist in planning and coordinating events, meetings, and conferences held at the hotel.
- Create Room Blocks and reservations for incoming groups or clients.
- Collaborate with other hotel departments (e.g., banquet, catering, reservations) to ensure successful event execution.
Database Management:
- Maintain an accurate and up-to-date customer database, recording client interactions and preferences.
- Use customer relationship management software (CI/TY) to track leads, sales activities, and client information.
Administrative Tasks:
- Handle administrative duties such as filing, data entry, and maintaining office supplies.
