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ESSENTIAL JOB FUNCTIONS:
- Supervise and coordinate daily activities of housekeeping staff, including room attendants, housepersons, lobby attendants, and laundry attendants.
- Inspect guest rooms, suites, corridors, and public areas to ensure cleanliness and compliance with hotel and brand standards.
- Assign daily work schedules and monitor productivity to ensure timely completion of assigned duties.
- Train, coach, and mentor housekeeping team members on cleaning procedures, safety standards, and guest service expectations.
- Monitor inventory levels of linens, amenities, and cleaning supplies and report shortages as needed.
- Respond promptly and professionally to guest requests, concerns, and special needs.
- Ensure compliance with all brand standards, OSHA, and hotel safety policies and procedures.
- Assist with onboarding and performance evaluations for housekeeping staff.
- Coordinate with Front Office and Maintenance departments regarding room status, repairs, and guest requests.
- Maintain accurate records of inspections, room status updates, lost and found items, and maintenance issues.
- Understand and continue to self-educate on the brand and management company systems, using them to the best ability to ensure comfort in the role and growth for the hotel, team and individual.
- Promote a positive, professional, and team-oriented work environment.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
